Nino Development is actively seeking a highly organized and proactive Commercial Roofing Service Coordinator to support our operations in Fort Pierce, FL. This role is essential to the success of our commercial roofing service division, ensuring the seamless coordination of service requests, technician scheduling, customer communication, and job documentation.

If you thrive in a fast-paced environment, have strong communication skills, and understand the demands of the commercial roofing industry, we’d love to hear from you.

About the Role

As a Commercial Roofing Service Coordinator, you’ll serve as the central hub between clients, service technicians, project managers, and vendors. You’ll manage incoming service calls, prioritize and dispatch crews, and maintain accurate records of ongoing work. This role requires strong multitasking abilities, attention to detail, and a clear understanding of roofing materials, systems, and repair processes.

You will help ensure that repairs and service work are handled promptly, efficiently, and with top-tier customer satisfaction. In addition, you’ll work closely with the accounting and estimating teams to make sure service orders are properly documented, invoiced, and closed out in a timely manner.

Key Responsibilities:

• Coordinate daily scheduling of service technicians for repairs, inspections, and maintenance work across multiple commercial roofing sites
• Serve as the primary point of contact for clients regarding service status, scheduling updates, and work completion follow-ups
• Review incoming service requests, determine urgency, and assign to appropriate crews based on availability and skill set
• Maintain accurate service logs, work orders, time sheets, and photo documentation
• Communicate with project managers and estimators to prepare quotes, update job statuses, and ensure service delivery meets client expectations
• Work closely with suppliers to order and track materials needed for repairs or warranty work
• Monitor job progress and proactively address delays, rescheduling needs, or access issues
• Assist with warranty claims, inspection reports, and documentation related to roof system manufacturers (e.g., GAF, Firestone, Carlisle, Johns Manville)
• Support the billing process by reviewing completed jobs and ensuring all required documentation is submitted

Qualifications:

• 2–5 years of experience in a coordination or dispatch role, preferably in the construction or commercial roofing industry
• Familiarity with low-slope and steep-slope roofing systems, including TPO, EPDM, PVC, modified bitumen, and shingles
• Strong verbal and written communication skills
• Excellent organizational and time management abilities; able to juggle multiple service tickets at once
• Knowledge of service software platforms (e.g., FCS Control, ServiceTrade, JobNimbus, or similar) is a plus
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Ability to read work orders, roofing repair scopes, and general job documentation
• Customer service mindset with a professional, solutions-oriented approach
• Bilingual (English/Spanish) is a plus but not required

Applicants must be authorized to work in the U.S.

Nino Development is proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person