About Job
- Courteously check patients in and out according to our Customer Service standards.
- Must be able to Verify insurance and collect appropriate dues.
- Balance and reconcile money collected during your work shift.
- Schedule appointments, maintain and update the schedule as needed.
- Confirm appointments for providers, aestheticians and RN’s.
- Create and maintain patient charts, ensure you have up to date information at all times.
- Prepare superbills accurately and in a timely manner.
- Follow all HIPPA regulations, keep patient personal and financial information confidential.
- Anticipate and respond positively to changing conditions.
- Ability to stay focused on what needs to be accomplished while under pressure.
- Ability to listen and communicate effectively and kindly while listening to patient complaints.
- Keep the front office neat and orderly to maintain our high standards.
- Maintain inventory, place order weekly as needed.
- Other duties as assigned to assist the overall function of your location.
- Verify insurance (deductible and copay amounts)
- Know the difference between an HMO and PPO
- Ability to know the difference between Blue Cross and Blue Shield
- Ability to determine Medi-Cal HMO patients requires authorization and should be billed to Medical Group or IPA
- Ability to read insurance card and input the correct payer id or payer name and address
- Ability to know Military Insurance programs require specific policy info (SS# or 11 Digit id)
- Ability to multi-task in an expeditious manner
- Ability to know if the payer is contracted with Tax id/NPI
- Verify authorization for HMO commercial and Medi-cal HMO
- Awareness of completing all patient Demographics to avoid claim rejections
- Ability to post copays into EMA
- Ability to verify straight Medicare vs Medicare Advantage Plan
- Distinguish primary insurance vs secondary insurance
- Competitive salary and benefits
- Health, dental, vision, and ancillary insurance options
- 401K retirement savings
- Paid time off
- Professional development opportunities
- Supportive and fair work environment
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