About Job

The Intensive Outpatient Clinic (IOC) at University of Utah Health is seeking a Clinical Care Coordinator to tailor and direct critical medical, behavioral health, and social services for IOC patients and their families – ensuring the best possible treatments and outcomes for the population we serve. An integral part of the interdisciplinary IOC team, the Clinical Care Coordinator is a patient advocate and care partner and works across the University of Utah Health and community systems to connect patients to a suite of wrap-around services that improve their overall health, well-being, and flourishing in the community.

Providing comprehensive and integrated care, the IOC operates as an interdisciplinary team of medical and behavioral health providers aiming to improve clinical outcomes and decrease the overall cost of care for the population it serves. In 2023, Governor Cox’s One Utah Health Collaborative recognized the IOC has as leader in novel comprehensive care delivery and sustainable financial innovation. The IOC was also featured in Meet Me Where I Am – a short film that premiered in the 2022 Sundance Film Festival – that tells the story of one IOC patient and how this clinic provides unique integrated care.

Working collaboratively with the IOC medical director and interdisciplinary care team, the Clinical Care Coordinator will ensure the successful delivery of exceptional, patient-centered, and integrated care for a targeted population identified as high-risk for poor health outcomes and high utilization of healthcare services. The IOC team is comprised of physicians, advanced practice clinicians, care managers, social workers, and medical assistants. This team works together to deliver high-quality, comprehensive care oriented around treating the bio-psycho-social needs of the IOC patient population.

At minimum, the ideal candidate will have a working knowledge of trauma and substance use disorders, insurance enrollment and claims processes, strong connections with community and social programs, and demonstrated success in coordinating patient care within a multidisciplinary clinical setting. Case management experience is preferred.

The IOC exclusively serves a Medicaid population and operates under a capitated model with the University of Utah Health Plans.

This position reports to the IOC Medical Director and will support the IOC patient population and the clinic team located at the University of Utah Population Health Center near Rose Park.

This position is considered Category I: Mandatory and required on campus or health care facilities to support on-site operations. Employees hired into this category will be required to be physically located at 168 North 1950 West, Salt Lake City, UT 84116 if they are healthy and without COVID-19 symptoms.

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Coordinates and connects patients to various resources and support services, such as community organizations, housing assistance, financial aid, etc.

Advocates for patient needs & rights, ensuring they receive appropriate care and assistance.

Directs the scheduling of patient appointments with providers and ancillary services.

Follows up on patient’s treatment, ensuring that patient needs are being met and that they understand the course of their treatment.

Triages patient questions and ensures appropriate coordination and follow through.

Evaluates referrals from physicians and self-referred patients.

Gathers needed medical information such as records, slides and films to assist in the evaluation of patient needs.

Coordinates treatment-planning conferences and presentations.

May develop written protocols for communication to patients regarding treatment plans.

May assist with communicating the treatment plan to patients.

May act as a liaison with other care groups such as social work, financial counseling and nutrition.

PROBLEM SOLVING

Challenges encountered by this position include creating patient and team resources; complex scheduling with multiple physicians, coordinating treatment-planning conferences for physicians, locating missing medical records and helping patients resolve billing issues.

At the delegation of the Chief Population Health Officer, this position is expected to determine how to process the patient through the system in the most effective way. This may include deciding which provider will see the patient and which physician to contact regarding side-affects or health related problems patients may experience.

WORKING CONDITIONS AND PHYSCIAL DEMANDS

Employee must be able to meet the following requirements with or without an accommodation.

This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull, or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Listening, Manual Dexterity, Sitting, Speaking, Standing, Walking

Multi-lingual Candidates Welcomed

Interested in this opportunity?

To inquire about this posting, email: careers@hsc.utah.edu

Minimum Qualifications

Bachelor’s degree in Health Care Administration, Business, Communication, Nursing, related field or equivalency (one year of education can be substituted for two years of related work experience) required. Demonstrated human relations and effective communication skills are also required.

Experience in primary care, multidisciplinary clinics, or working with high-acuity, complex patients may be preferred.

This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Preferences

Type

Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.