Job Title: Customer Care Advocate – Dental Support
Location: Oriskany, NY (Candidates must be located within 1 hour of Oriskany)
Pay rate: $20.00/hour on W2 paid weekly
Work Hours Post-Training: Between 8:00 AM – 11:00 PM EST, Monday–Friday
Start Date: August 4, 2025
Contract Length: 3+ months initial contract (Extension or Conversion: Based on performance, attendance, and business needsTraining Details

Training Period: August 4 – September 26, 2025
Schedule: Monday–Friday | 8:00 AM – 5:00 PM EST
Nesting: September 9 – September 26 (part of training)
Labor Day (Sep 1): Office Closed (Unpaid Holiday)
Attendance: Mandatory — No time off allowed during training

Role Value Proposition:
As a leader in insurance, Client never underestimates the significance of the impact made by associates. We are actively hiring Customer Care Advocates for our Dental Global Customer Solutions (GCS) team! As a Customer Care Advocate, you will receive in-bound customer service inquiries via the telephone and/or email and resolve problems by putting customers at the heart of all you do.Key Responsibilities

Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
Respond to dental customer requests via telephone or email, providing excellent service to clients customers who have insurance products or benefit plans.
Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
Enhance and strengthen the relationship between the customer and MetLife using effective communication skills, keen listening skills and empathy.
Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.
Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.

Essential Business Experience and Technical Skills
Required:

New hires should live a commutable distance from the site the role is posted in (Oriskany, NY).
High School Diploma or GED equivalent.
1 year of experience in customer service customer (includes call center, retail, and restaurants).
The ability and desire to work during the hours of operation 8 AM to 11 PM, Monday through Friday. Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need.
Ability to navigate across multiple computers monitors and programs (including Word, Salesforce, and Insight) at one time while conversing with a customer.

Preferred:

Prior Call Center or Customer Service Representative experience is preferred.
Strong computer/keyboard skills (ability to type efficiently).
Experience handling dental or other types of insurance products.
Prior experience in a dental office.
Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of MetLife.
Previous experience with Salesforce is a plus.

Customer Care Advocate – Dental Support

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