Admissions Care Coordinator III

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 35,000 patients daily.

Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.

Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As an Admissions Care Coordinator III, you will support the Access Center operation efforts in a

variety of initiatives for Pinnacle Treatment Centers. You are responsible for timely

response to Access Center inquiries to facilitate and coordinate admission of those seeking

treatment at a PTC facility.

Benefits:

• 18 days PTO (Paid Time Off)

• 401k with company match

• Company sponsored ongoing training and certification opportunities.

• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.

• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)

• Discounted tuition and scholarships through Capella University

Requirements:

• High School diploma or equivalent

• Proficiency in Microsoft Office Applications, EMR/EHR systems, and Salesforce

• One (1) year of experience in substance abuse or mental health field

• Tenure of at least 12 months.

Preferred

• Bachelor’s Degree in a related field.

• Call Center experience

• Experience working in a team setting

Responsibilities:

• Receive and process inbound inquiries from phone, email, chat, omni channel and faxes.

• Assess potential patients treatment needs, locating facility and level of care that coincide with patient’s clinical and medical needs for both residential and outpatient (all states).

• Document patient assessment accurately and promptly into a system of record, ensuring all pertinent information is inputted in a quick and efficient manner.

• Determine and disseminate patient’s insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers.

• Communicate all relevant information to the supervisory team regarding patients and the facility.

• Attend team meetings and complete all training courses as required.

• Assist Access Center Leadership with day-to-day tasks and special projects.

• Provide support in the absence of the Care Coordinator Supervisor.

• Complete all essential functions of Care Coordinator I and II, as needed.

• Other duties as assigned.

Join our team. Join our mission.

Education

Preferred

• High School/GED or better

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Thought Provoking: Capable of making others think deeply on a subject
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Peer Recognition: Inspired to perform well by the praise of coworkers
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer
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