About Us:
Green Hill Condominiums is a welcoming community of 543 condominium apartments located on 23 beautifully wooded and landscaped acres in Wynnewood, PA. Managed by First Services Management Company under the oversight of the Green Hill Board of Directors, our community values exceptional service, communication, and a well-maintained living environment.

The Residential Services Coordinator / Front Desk is a key administrative and customer service position responsible for supporting the day-to-day operations of the Community Association at Green Hill Condominiums. This role is the primary point of contact for residents and homeowners, handling front desk responsibilities, providing concierge services, managing administrative tasks, supporting governance functions, and ensuring compliance with Association policies. The ideal candidate is friendly, organized, professional, and committed to delivering exceptional service in a fast-paced residential environment.

Essential Duties and Responsibilities:

Customer Service & Front Desk Operations:

• Greet and assist all homeowners, guests, vendors, and visitors to the Association office.
• Monitor and control access to the building; check in/out guests and service providers.
• Respond to emergency situations in a timely and efficient manner.
• Maintain daily logs, records, and forms.
• Handle homeowner inquiries and direct to the appropriate staff when necessary.
• Provide general concierge services, including support for package deliveries, scheduling, and resident requests.
• Monitor and operate electronic security systems and follow emergency response procedures.
• Walk the premises for monitoring and safety purposes, as directed.

Administrative & Office Support:

• Maintain homeowner records, correspondence, and documentation in an organized filing system.
• Update and manage data in Connect, including work orders, call logs, resident directory, and homeowner files.
• Maintain office supplies and prepare orders for management review.
• Assist with preparation of agendas, reports, and meeting packets for Board meetings.
• Record, date, and time-stamp incoming mail and invoices; route appropriately.
• Update community information on the website and Connect platform.
• Assist with community newsletters, communication alerts, and mailings.

Work Order & Maintenance Support:

• Log all work requests into Connect and generate work orders for maintenance and vendors.
• Update the work order log with notes and completion status.
• Verify vendor completion of work orders with signed documentation.
• Provide work order log updates to the Community Manager for Board reports.

Fiscal Responsibilities:

• Date stamp and record incoming invoices.
• Mail invoices to Client Accounting and maintain copies in voucher books.
• Verify returned checks and attached documentation for accuracy and duplication.

Governance & Compliance:

• Be familiar with and assist in enforcing Association governing documents, rules, and regulations.
• Distribute Board communications and materials as directed.
• Assist with preparation of closing documents, update Connect with ownership changes, and create new homeowner files.
• Ensure completion and filing of homeowner modification requests, financials, and other records.

Community Relations & Communication:

• Maintain open lines of communication with residents, Board members, and team members.
• Update homeowners on community news and updates via Connect alerts.
• Practice FirstService Residential Global Service Standards and adhere to professional ethical conduct.

Additional Responsibilities:

• Attend staff meetings and workgroups as assigned.
• Follow all company safety precautions, policies, and SOPs.
• Support special projects, seasonal activities, and on-site events.
• Perform any other duties as reasonably assigned by management.

Qualifications

• Experience: Minimum of 2 years in an administrative, customer service, or property management support role.
• Education: High school diploma or GED required; associate’s or bachelor’s degree preferred.
• Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook), Windows, and other standard business software.
• Communication: Strong written and verbal communication skills. Ability to handle confidential matters professionally.
• Problem-Solving: Demonstrated ability to think critically and make sound decisions.
• Customer Service: Strong interpersonal skills with a focus on providing excellent service to a diverse community.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties

The work environment characteristics are normal office conditions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Equal Employment Opportunity Statement:
Green Hill Condominiums and First Services Management Company are equal opportunity employers. We are committed to creating a diverse and inclusive environment and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.