About Job

Royal Faith Homecare Agency is growing! We are seeking a Community Liaison to join our team. The Community Liaison is responsible for executing the sales strategy to increase company market share through account development and educating the medical community on services provided by the company while operating within the set budget. In addition, this position works directly with hospital systems, inpatient rehab facilities, SNF, and Assisted Living Communities to coordinate a smooth transition of patient care to their home.

This is an on-the-road position that will cover our entire service area which encompasses the following counties: Clayton, Bartow, Henry, Gwinnett, Dekalb, Fulton, Hall, Cobb, Forsyth and Cherokee.

*Home care or hospice sales/business development experience is required for this position.

Details of the Home Care Liaison Role:

Achievement of monthly admission goals.
Successfully executes a weekly, monthly, and quarterly strategy to increase market share through key account development including prospecting/diversification and call frequency/routing. Plans activity to maximize territory coverage of both existing and prospective accounts.
Responsible for executing effective sales calls that identify and meet the needs of the referral community and clearly communicate the features and benefits of Royal Faith Homecare Agency. These include pre and post-call planning, establishing rapport, effective questioning skills, proposing solutions, handling objections, and closing.
Works closely with the Clinical Director and Regional Business Development Manager to drive a vision of growth by focusing every team member on the needs and expectations of the referral community and patients.
Responsible for all sales administration duties including timely coordination of in-person, phone, and email follow-up of referrals with accounts and effective communication with agency office staff, including the intake and clinical teams. Weekly sales meeting with strategic updates, submission of weekly schedule, time sheets, and monthly expense reports. Event coordination and attendance in relation to accounts and general community marketing.
Responsible for being a good steward of the company's financial resources by projecting a return on monies spent and managing a Sales and Marketing expense budget.
Knows the features and benefits of the services provided by Royal Faith Homecare Agency. Is able to articulate competitive advantages, specialty programs. Educates the medical community about the services of our organization through effective sales calls and in-services with the appropriate tools and literature.
Coordinate new patient referrals via phone, email, and in-person meetings with Social Workers, Discharge Planners, Case Managers, and Assisted Living staff.

Qualifications:

Formal Education: High School Diploma or equivalent required
Bachelor's Degree Preferred
LPN, RN, Preferred but not required
MUST HAVE: Reliable transportation and a valid driver’s license.
Minimum of 3 years of experience in outreach sales or a related field.
Strong background in sales, particularly in on-the-road sales roles.

Experience Requirements

One to three years of prior successful Homecare, Home Health, Hospice, or Long Term Care Sales
Proven success in developing business and increasing referrals, specifically in new territories
Knowledge of Veteran, GAPP Medicaid, and Managed Care Plans
Comfortability with in-person meetings/connections with hospitals, inpatient rehab facilities, SNFs, assisted living/independent living communities
Develop and maintain strong relationships with community stakeholders, including local businesses, organizations, and residents.
Conduct outreach activities to promote our services and gather feedback from the community.
Collaborate with internal teams to ensure alignment of community initiatives with organizational goals.
Analyze community needs and trends to identify opportunities for engagement and service delivery.
Represent the organization at community events, meetings, and forums to advocate for our programs.
Utilize cold calling techniques to reach potential partners and clients, effectively communicating the benefits of our services.
Negotiate partnerships and agreements that enhance service offerings and community involvement.
Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner.
Assist in the development of marketing materials and presentations tailored for community audiences.

Skill Requirements

Excellent presentation, negotiation, and relationship-building skills required.
Must have strong computer skills to use Microsoft Outlook and Excel. Willingness to learn EMR (Swyftop) software system.
Must have the ability to work independently with minimal supervision and be self-motivated
Proven experience in technical sales, direct sales, or technology sales is highly desirable.
Strong background in B2B sales with a track record of successful business development.
Excellent negotiation skills with the ability to influence stakeholders effectively.
Proficient in cold calling strategies to and establish new connections.
Exceptional customer service skills with a focus on building long-term relationships.
Ability to analyze data and trends to inform strategic decisions and initiatives.
Strong communication skills, both verbal and written, with the ability to engage diverse audiences.
Self-motivated with strong organizational skills to manage multiple projects simultaneously.

Join us in making a positive impact within the community while advancing your career as a Community Liaison!

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Expected hours: No less than 10 per week

Benefits: