Description

Essential Duties/Responsibilities

• Carry out duties as a member of the team, under the direction of the Program Manager. Specific job responsibilities will vary
  depending on education and experience.
• Use of personal vehicle is required. May be asked to attend outreach events.
• Perform navigation and linkage for callers, problem solve options, provide follow up, as well as offer encouragement.
• Support and communicate with callers timely to answer questions, while making a difference in our Call Center/Caller
  Relationships. Answer calls immediately and provide professional/supportive support while providing referrals/ linkages
• Provide practical help and mentoring, advocacy, coordination, individualized support, problem solving and direct assistance
  to help callers obtain the necessary services.
• Develop effective working relationships with agencies and organizations to advocate for First Responders.
• Document all activities as required.
• Maintain and ensures HIPAA, ethical standards and professional boundaries with all staff and clients.
• Other duties assigned or necessary to support the program and/or the company.

Recovery Requirements

• Provide the best customer care possible.
• Identify and build upon the strengths of clients, coworkers, and the communities we serve.
• Support clients’ steps towards Recovery and Wellness.
• Create an organizational culture that respects and celebrates the diversity of our clients.
• Value learning as an ongoing process that enables us to better service our consumers and establishes our leadership in the
  industry.
• Research and utilize our industry’s best practices and analyze our own services to ensure the best possible outcomes.
• Provide outreach and develop relationships with community partners· Works under direct supervision from the Program Manager.

Education/Licensing Requirements
Education and/or Experience

• High school diploma or general education degree (GED) required with computer or business courses.
• Bachelor’s degree preferred but not required.
• Lived experience as a first responder or has family members as a first responder. Preferred history of being a consumer of
  mental health and/or substance use services.
  Certificates, Licenses, Registrations
• Proof of valid California driver’s license and auto insurance, as well as proof of education are required. Prior behavioral health experience preferred.

Knowledge, Skills and Experience

• Knowledge of ways to encourage First Responder community to accept opportunities for assistance with community
  providers to explore and regain strengths, skills, and/or talents that may be inherent in individual consumers and to become
  more social, through community events and outings, as well as within the program’s internal activities.
• Skills to provide essential expertise and consultation to the First Responder community, to promote a culture in which each
  callers’ preferences are recognized, understood, respected
• Knowledge of community resources and connections and experience working with peers.
• Excellent organizational skills, interpersonal skills, and communication skills are a must.
• Basic-Intermediate computer skills.
• Ability to effectively prioritize and manage time.
• Ability to develop and maintain strong working and professional relationships with a wide range of community agencies and
  organizations.
• Knowledge of how to obtain and record accurate information for case documentation and other reports.
• Knowledge of the needs and difficulties faced by consumers
• Possess effective oral and written communication skills.
• Ability to communicate the First Responder experience and perspective at all levels within the mental health system and the
  community.

Physical Requirements

• Primarily Remote Position. May be called to work from an office or attend required in-office staff meetings based on need.
  Requires extensive sitting with periodic standing and walking.
• May be required to lift and/or move up to 20 pounds.
• Requires significant use of computer, tablet, phone and/or general office equipment.
• Needs adequate visual acuity, ability to grasp and handle objects.
• Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
• Will require outreach, engagement, training and education to groups of First Responder organizations
• Will use personal car or vehicle as required for travel and/ or transportation.
• May travel for meetings, training, etc. as needed.

Starting Pay- $21.00 an hour