About Job
- Promote education about and understanding victims’ rights, both within the SAO and outside of the office.
- Act as point-of-contact for crime victims/survivors and liaison for staff and attorneys. Explain to victims/survivors the stages of their case including the purpose of their being subpoenaed and the importance of being available for trial on the date they are to appear
- Inform victims/survivors of rights to request, receive restitution, and assist the victim/survivor with documenting financial loss as a direct result of crime to determine appropriate amount
- Coordinate with local service providers for victims in need of emergency assistance and other related services
- Provide accurate, valid, and complete information to victims/survivors/next of kin (NoK)
- Efficiently and compassionately conduct daily victim/NoK interviews as needed by attorneys
- Build sustainable relationships of trust and empathy through open and interactive communication with the victim/survivor community
- Inform victims/survivors of their constitutional rights under Article I, Section 16 “Marsy’s Law” and Chapter 960, F.S., including but not limited to the right to request court notifications, and/or provide a victim impact statement
- Coordinate and deliver the provision of other direct services (such as counseling and/or victim compensation) with other victim advocates and service providers throughout the community
- Provide criminal justice system advocacy to victims/survivors and their family members, to include regular in-person office and courtroom meeting, must be comfortable with crowds
- Extract, transform, analyze, record, and communicate data and information from SAO case management system
- Maintain required statistical data and monthly reports for VOCA
- Learn SAO policies, practices, and workflows
- Respond to ad-hoc requests for data and reports from all levels of the office
- Coordinate all SAO referrals for and follow-up from attorneys and/or support staff
- Verify all victim/survivor and affiliated individuals’ contact information
- Attend regular victim services training to remain victim-centered and trauma-informed
- Incumbents in this position may be required to lift files (up to 25 lbs.)
- High school diploma or equivalency
- Experience in the area of criminal justice, social science, counseling, public contact or customer service; or an equivalent combination of training and experience.
- Bachelor’s degree may be substituted for required experience.
- One or more years of experience working in a law firm, courthouse, or legal department in a legal support role.
- Include supervisor names and phone numbers for all periods of employment.
- Account for and explain any gaps in employment.
- It is unacceptable to use the statement “See Resume” in place of entering work history.
- All applicants must ensure all employment and/or detailed information about work experience is listed on the application (including military service, self-employment, job-related volunteer work, internships, etc.) and that gaps in employment are explained.
- If you have problems applying online, please call the People First Service Center at (877) 562-7287.
- Basic life insurance policy (100% employer paid)
- Dental, vision and supplemental insurance options
- Choice of FRS Pension Plan or FRS Investment Plan
- 104 paid annual leave hours accrued each calendar year
- 104 paid sick leave hours accrued each calendar year
- Thirteen paid holidays per year
- One personal holiday per year
- Tuition waiver program within the state university and community college systems
- And more! For a more complete list of benefits, visit
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