Job Description

Join our Toyota Material Handling North America Team as a Professional Services Coordinator!

The Role:

We are seeking a passionate and customer-focused Professional Services Coordinator to support our Customer Intelligence team. This role is ideal for an individual who blends technical aptitude with exceptional service delivery and thrives in a collaborative, data-driven environment. As a key contributor on the team, you will play a pivotal role in helping customers harness insights from their forklift fleet-such as equipment usage, operator behavior, and maintenance trends. From facilitating customer-facing training to supporting analytic initiatives, this role ensures operational continuity and delivers a best-in-class experience. Working closely with Professional Services Specialists, Managers, and our Data Analytics team, the Coordinator serves as a central hub for internal collaboration and a trusted point of contact for seamless customer engagement. If you enjoy tackling challenges with positivity, curiosity, and a bit of humor, you'll feel right at home here.

What You'll Be Doing:

• Coordinate customer outreach, schedule engagements, manage system access, and track service hours.
• Support onboarding efforts and help maintain internal documentation and standard work processes.
• Partner with account owners to deliver a seamless customer experience.
• Facilitate training sessions to help customers interpret and act on equipment performance data.
• Collaborate with internal and external stakeholders to resolve project-related issues.
• Evaluate current processes and recommend improvements.
• Maintain accurate records and documentation.
• Analyze and summarize complex data, providing clear insights and actionable recommendations to customers.

What We're Looking For:

• 2 + years of project management experience is required.
• Confidence discussing technical concepts and bridging communication between customers and internal technical teams.
• Experience with training audiences, facilitating meetings/group exercises, or teaching.
• Heightened attention to detail and the ability to multitask in a fast-paced environment.

What Sets You Apart:

• Bachelor's Degree in business administration, computer science, business intelligence or related field of study.
• Experience using Excel and PowerPoint.
• Exposure to SQL and BI Tools.

Where and When You'll Work:

• This role is fully remote, all you need is a reliable internet connection and a passion for what you do.
• This role requires approximately 10% travel. The selected candidate may be assigned west coast accounts and may need to cover hours through 5 p.m. Pacific time.

What Your Total Compensation & Benefits Package will look like:

Salary - $60,400 - $77,400 per year. Compensation depends on the selected candidate's education and experience.

World Class Benefits:

• Competitive Salary
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Onsite Fitness Center & Occupational Health Clinic
• Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of "respect for people" and "continuous improvement". With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

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