Job Title: Dispatcher/Service Coordinator
Pay Rate: $24 to $26/HR
Duration: 7 months
Location: Cypress, CA (Onsite)
Shift: 7:00 AM - 4:00 PM

We are looking for a Dispatcher/Service Coordinator

• Day to day is email-heavy, which is the main communication method with customers.
• Volume of calls is also 50-60 daily for service, invoice support or speak to a project manager.
• Will be creating and dispatching service tickets.
• Will be working closely with the PM and customer service team.
• Reviewing tech notes to ensure tickets are completed.
• Working on the schedule for the following week. Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Act as the primary point of contact for service customers to ensure expectations are met
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Schedule resources to support standard service agreements
• Handle decisions regarding the scheduling and movement of resources and materials based on the nature of service calls, urgency, contractual obligation, and availability
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.

Top 3 skills you are looking for:

• Good verbal and written communication skills, Proficient in Microsoft Office and SAP.

Requirements:

• HS Diploma/GED required.
• Experience with Dispatching
• Someone who is familiar with HVAC automation, security, and fire systems is a plus

Mandatory skill sets:

• Customer service, Organizational and interpersonal skills,
• In office 5 days a week, Monday to Friday, 7-4

Job Type: Contract

Pay: $25.00 - $26.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Morning shift

Work Location: In person