About Job

DESCRIPTION

Manages customers in their career exploration, including:
Developing a relationship with the customer,
Actively listen to determine customers’ employment-related wants and needs,
Identifying skills and abilities,
Evaluating their past work experience, as it relates to current goals, and
Conducting thorough assessments to identify customers’ strengths and address challenges.
Collaborate to establish short and long-term employment and career goals.
Leverage external and system resources to achieve the most effective outcomes.
Advocates for the customer and provides other resources and contacts, when Workforce Solutions cannot meet the customer’s needs.
Provide ongoing communication to ensure customer’s needs are met and maintains contact with the individual to coach and support, recognize benchmarks, and achieve goals.
Helps customers access other services and resources they may want or need, including Workforce Solutions’ financial aid.
Provide professional employment-related counseling and advice about local labor market information, career exploration tools, resources, and job search.
Facilitate career events, presentations, and workshops associated with resume writing, interviewing skills, networking, and industry research
Ability to listen to customers, analyze expressed need, suggest solutions, and an action plan
Provides exceptional customer service by understanding what the customer wants and suggesting viable options
Proficient in Microsoft Windows and Office Suites; familiar with and able to use computers; able to learn new software
Works well in teams, with customers and other staff (flexible, congenial and adaptable)
Experience assessing customers’ work experience, education/interests, and career goals
Comfortable discussing potential challenges to securing employment and providing professional advice and referrals
Able to read, understand, and apply policies and procedures
Able to effectively prioritize tasks, manage time, and stay organized