Progress Speech & Language Center (PSL) is looking for an experienced *Therapy Service Coordinator* who will take care of client intake, data entry into medical records system, track and maintain client authorizations, scheduling, as well as assisting with a variety of other tasks and must be comfortable working in a team environment.

The ideal candidate should possess a positive attitude, detail oriented, consistent attendance, and good customer experience skills.

Responsibilities include, but are not limited to:

• Retrieve referrals from funding source and enter data to create client profile or update re-authorizations into Central Reach, our EMR.
• Verify/Re-verify benefits & eligibility for all clients and forward referrals to scheduler to establish availability once entered into Central Reach EMR.
• Process referral requests to insurance for reauthorization by collecting and submitting reports 30 days prior to authorization expiring.
• Scheduling therapy services in Central Reach EMR
• Track, report, follow up and communicate in regards to client reports with leads, manager, and therapists appropriately.
• Ensure timely report submission to avoid lapse in client services.
• Cover and fill in for other funding sources when other authorization coordinator is out for the day or on vacation.
• Provide translation (if applicable) for consults or evaluations when needed or upon request.
• Preform cleaning duties for high-touched areas.
• Covering front desk responsibilities, answering phones, and other clerical duties as assigned.

Minimum Qualifications:

• Administrative experience in an office setting; previous release of information/ filing and scanning medical records
• Effective verbal and written communication skills
• Proven customer service experience and/or training
• Ability to effectively use computer software and technology as required including Microsoft Word and Excel
• Knowledge of handling medical information
• Proficiency in: Microsoft Word, Excel, Outlook, Access, PowerPoint.
• Internet Savvy
• High School Diploma or equivalent

Preferred Qualification, but not required:

• Bilingual – English/Spanish
• Previous Authorization / Scheduling Experience
• Proficient in Microsoft Teams
• Experience in Central Reach EMR in pediatric therapy setting

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Language:

• Spanish (Required)

Work Location: In person