Job Overview
We are seeking a dedicated and compassionate Care Manager to join our Enhanced Care Management Team.

Lead Case Manager Professional (e.g., licensed mental health or behavioral

health professional/clinician, social worker, or nurse) or

paraprofessional (with appropriate training and

oversight)

Responsible for coordinating with those individuals and/or entities to

ensure a seamless experience for the member and non-duplication

of services

Engage eligible members

Oversee provision of ECM services and implementation of the care

plan

Offer services where the member lives, seeks care, or finds most

easily accessible and within MCP and state guidelines

Connect member to other social services and supports the member

may need, including transportation

Advocate on behalf of members with health care professionals

Use motivational interviewing, trauma- informed care, and harm-

reduction approaches

Coordinate with hospital staff on discharge plan

Accompany member to office visits, as needed and according to

MCP and state guidelines

Monitor treatment adherence (including medication)

Provide health promotion and self- management training

Care Navigator Paraprofessional, LVN or peer advocate

Navigating support for members

Telephonic and field-based outreach to engage members in care

management program

Establishes close relationships with partners and serves as a point

of contact for members

Provides health education to members to promote self-management

Communicates with care team members on a routine basis to

support care delivery for members

Identify and connect patients to resources for clients to overcome

barriers to care, such as transportation, housing, food, and other

social service resources

Maintain strict confidentiality in accordance with agency policies

Schedule and attend primary care physician appointments to review

and update care plan with the care team

Assist with outreach telephone calls to reduce care gaps and keep

members engaged in care

Provide comprehensive health navigation including assistance with:

o Health insurance enrollment and verification

o Appointment scheduling for providers and specialist

o Appointment scheduling, confirmation, and reminders

o Interpretation and completion of forms and paperwork

o Directing members to community organizations based on

their needs

o Working with clinical teams to review and ensure

understanding of treatment plans

Job Types: Full-time, Part-time, Contract

Pay: $66,000.00 - $74,000.00 per year

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Paid sick time
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday
• No weekends

People with a criminal record are encouraged to apply

Work Location: In person