Overview:Discover Palmer-DonavinEstablished in 1907, Palmer-Donavin is a leader in building material distribution and fabrication. Headquartered in Columbus, OH, Palmer-Donavin has 13 locations spread throughout the Midwest and Southeast Regions. As an Employee-Owned business, we take pride in our culture of high performing and engaged employees who make Palmer-Donavin a great place to work.Professional GrowthWe live by our tagline, We Deliver More®. We believe the work we do is more than “just a job”. At Palmer-Donavin, we make professional development and growth a priority by offering robust training programs, investing in our employees’ continuing education and providing rewarding career paths that allow employees to reach their full potential. We are proud to share that our management ranks are filled with employees who have developed through the organization.Customer Service RepresentativeWe are seeking a customer service representative to join our team. This role will be part of our Customer Service department and will report to the Director of Quality Control. Don’t miss this opportunity to join an amazing culture and elevate your career while making a difference in the industry at Palmer-Donavin.ScheduleMonday - Friday 8:00 AM - 5:00 PM (overtime as business requires).Benefits

Quarterly Company Performance Bonus
Weekly Pay
Employee Stock Ownership Plan (ESOP)
Up to 112 Hours of PTO in First Year
401(k) Retirement Plan with Company Matching
Employee Discounts on Wide Range of Home Building Materials
Health, Dental, and Vision Coverage
Life & Disability Insurance
Parental Leave
Wellness Program
Ongoing Training and Development
And Much More!

Responsibilities:The Field Service Coordinator is responsible for delivering exceptional service to customers, addressing warranty service requests and concerns, and ensuring smooth order processing and customer communication. They play a vital role in maintaining strong customer relationships and contributing to overall customer satisfaction.Daily:o Customer Interactions
o Answer customer inquiries via phone, email.
o Assist customers with product or service-related issues.
o Provide information about field service policies, procedures, and offerings.
o Handle and resolve customer complaints or concerns in a professional manner.
o Receive 1 compliment on your service per day.
o Research each question before forwarding to a buyer, manager, etc.
o Thank the customer for their business 1x per call.
o Answer every correspondence with an upbeat, professional, and helpful attitude.
o Respond to each correspondence by end of business day with an update
o Ensure all incoming cases have been dispositioned and communicated upon.

Issue Resolution:

o Investigate and resolve customer issues promptly.
o Escalate complex problems to supervisors or other departments when necessary.
o Keep detailed records of customer interactions and resolutions.Competencies:

Customer Focus
Communication
Building Trust
Sense of Ownership

Qualifications:

High school diploma or equivalent certification
College courses or equivalent training and experience, a plus
Previous sales and/or customer service skills, a plus
Excellent time management and organizational skills
General knowledge of Microsoft Word, Outlook, and Excel

Palmer-Donavin participates in E-Verify, is an Equal Opportunity Employer, and operates a Drug Free Work Place, a policy which prohibits the use, possession, and/or distribution of medical marijuana in the workplace

Field Service Coordinator - ($25/hr+)

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