Job Details

Description

Essential Duties and Responsibilities:

Patient/Customer Relations

• Communicates with patients, family members, co-workers, and community
  
  

professionals in a courteous and professional manner in face-to-face and telephone

encounters as well as written communication.

• Obtains and reviews complete behavioral health history from patient, and/or family,
  
  

and/or previous behavioral health record, etc.

• Collaborates with the rest of the treatment team to devise a treatment plan and
  
  

explains treatment to patients and families (as appropriate).

• Educates and counsels patients and families in a culturally sensitive manner within the
  
  

scope of knowledge and authority.

Clinical Duties

• Engages patients in the counseling process, as indicated by patient return rate,
  
  

progress, and satisfaction surveys.

• Expands clinical knowledge, stays up to date with current theories and evidence-based
  
  

Practices, And Meets Licensing Requirements By Obtaining Required Continuing

education credits.

• Demonstrates extensive knowledge of diagnostic criteria and is able to formulate a
  
  

comprehensive mental health diagnosis utilizing the current DSM.

• Completes a standard mental status exam, review of symptoms, and safety assessment
  
  

with each session.

• Works with patients to develop a client-centered, solution-focused treatment plan with
  
  

specific goals and action steps designed to improve behavioral health outcomes and

successfully meet treatment goals.

• Educates patients regarding symptoms and strategies for behavior management
  
  

related to their specific diagnoses.

• Provides counseling and/or psychotherapy in individual and group formats using
  
  

evidence-based and solution-focused interventions. Other interventions and modalities

(e.g. yoga) incorporated and used as licensed, certified, and/or trained and as pre-

approved by JHC.

• Works closely with JHC providers and behavioral health staff to develop a behavioral
  
  

health treatment plan that promotes a holistic approach to health and provides

continuity of care between departments.

• Integrates, collaborates, and communicates diagnostic and treatment
  
  

recommendations on an ongoing basis within the interdisciplinary team.

• Assists in de-escalating patients who are experiencing a behavioral health crisis as
  
  

needed, whether in person or as telephone triage. Resolves patients’ concerns whenever

possible, consulting the supervising provider for assistance as needed.

• Provides behavioral health consultations to JHC providers and/or psychiatric providers
  
  

regarding patient progress and compliance with psychotropic medications as

requested and as available.

• Facilitates referrals for clinically indicated services outside of the organization (e.g.,
  
  

social services such as housing assistance, vocational rehabilitation, mental health

specialty care, substance abuse treatment).

• Documents patient progress and treatment recommendations as trained in EHR and
  
  

other required systems to be shared with medical providers and other associated

providers.

Administrative Duties

• Utilizes computer software, including Excel, Microsoft Word, and EHR utilized by JHC.
• Utilizes EHR to make appointments and document all clinical tasks as trained.
• Completes clinical documentation, including but not limited to assessments and
  
  

progress notes, within 72 hours of patient encounters.

• Responds to phone calls within 48 hours, urgent ones within 24 hours.
• Keeps behavioral health records updated with required documentation for Medicaid
  
  

and other insurance providers.

• Assists the billing and administrative departments with behavioral health concerns as
  
  

they arise.

Staff Relations/Team Building

• Collaborates and communicates effectively and professionally in a team setting with
  
  

patients and other members of the care team, as well as community partners (including

but not limited to CSB staff, DSS workers, etc.).

• Provides and receives constructive feedback and communicates information in a timely,
  
  

accurate manner.

• Consults routinely with supervisor to discuss any clinical or administrative concerns.
  
  

Meets with other staff to discuss clinical/administrative concerns as they apply to the

behavioral health department.

• Participates in monthly Behavioral Health Department meetings as well as other
  
  

meetings as outlined by the supervisor.

Safety/Infection Control Activities

• Attends all mandatory OSHA infection control trainings and follows general OSHA
  
  

guidelines for infection control, including “Universal Precautions.”

• Abides by all JHC infection control policies, including acute response measures in the
  
  

setting of a public health concern or outbreak.

Performance Improvement Activities

• Attends all behavioral health staff meetings, collaborative care consultation meetings,
  
  

routine medical huddles, and weekly supervision as outlined by supervisor.

• Participates in the Johnson Health Center QI program.
  
  

Other Functions

• Staff will abide by the Code of Conduct as documented in the Corporate Compliance
  
  

Manual.

• Must demonstrate a personal and professional commitment to Johnson Health Center
  
  

and its mission.

• Treats all patients and staff with dignity and respect, mindful of the cultural differences
  
  

of the diverse population we serve.

• Assure that any job functions that are added or changed as organizational needs require
  
  

by Management are performed accurately, completely, and efficiently.

• Keep professional licenses required for the position current and up to date. Obtain all
  
  

continuing education required for license renewal.

JHC Core Values

Staff members must actively demonstrate dedication and commitment to the core values

of JHC.

• Respect – We value and respect each patient, their family, ourselves, and each other.
  
  

Every individual associated with Johnson Health Center will be treated with dignity and

respect. We value and respect people’s differences, show empathy to our patients, their

families and each other, and work collectively to build Johnson Health Center as a

health center and an employer of choice.

• Integrity – We are committed to doing the right thing every time.
  
  

Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and

ethical behavior. We are accountable for the decisions we make and the outcome of

those decisions.

• Excellence – We will pursue excellence each and every day in activities that foster,
  
  

teamwork, quality improvement, patient care, innovation, and efficiencies.

At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk

and administrative teams are passionately committed to the highest quality of care for

our patients. We continually seek out ways to enhance the patient experience and

promote an environment of continuous quality improvement.

• Innovation – We value creativity, flexibility, and continuous improvement efforts.
  
  

We are advocates and instruments of positive change, encouraging employees to

engage in responsible risk-taking and working to make a difference. Out of the box

thinking enables us to build on successes and learn from failures.

• Teamwork – We understand that teamwork is the essence of our ability to succeed.
  
  

We work across functional boundaries for the good of the organization. Our

collaborative approach ensures participation, learning and respect and serves to

improve the quality of patient care. By focusing on a team-based approach, the

expertise of each Johnson Health Center employee is leveraged to optimize the patient

experience.

Qualifications

• Minimum: master’s degree in counseling or social work with appropriate licensure and
  
  

at least two years of experience in behavioral health field.

• Knowledge of, and ability to apply, a wide range of psychological theories, evidence-
  
  

based practice, and targeted assessment methods to a variety of patient concerns

required.

• Knowledge of evidence-based treatment for general behavioral health problems (e.g.,
  
  

depression and anxiety) and areas of behavioral medicine (e.g., chronic pain, obesity,

and sleep problems) required.

• Familiarity with population-based interventions, as well as consultation and liaison skills,
  
  

and familiarity with evidence-based brief interventions such as cognitive-behavioral

techniques preferred.

• Medical Literacy, as demonstrated by familiarity with common medical terms, front-line
  
  

psychiatric medications, understanding of medical culture, and previous experience as

part of interdisciplinary treatment teams, is preferred.

Physical Demand And Working Environment

Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up

to 25 pounds occasionally, with frequently moving of objects. Work requires speaking,

sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion

with certain activities. 8 hours of constant computer usage. OSHA high-risk position.