Job Description:

We are a fast-paced Physical Therapy & Wellness clinic looking for an upbeat, friendly, dedicated, office professional seeking long-term placement in the Medical Front Office environment.

The Patient Care Coordinator (PCC) oversees the Seattle Rehab Specialists (SRS) patient experience, the delivery of our trusted brand of service, engages in team goal setting, and runs the efficient operations of daily business activities. The PCC puts our patients' experience and support to SRS team members above all else. PCCs are responsible for contacting leads, managing the schedule, maintaining accurate patient records, and facilitating smooth clinic flow and operations.

Key Responsibilities:

The following is a representation of some of the main areas of focus for our Patient Care Coordinator role. For the full job description, please contact us for more detailed information.

• Greets and checks in patients when they arrive to the office.
• Maintains a high level of customer service with patients and their family members as well as staff and referring providers.
• Effectively communicate paperwork, insurance requirements, and payment policies for new patients.
• Assist in patients completing required forms, obtain necessary signatures, and maintain accurate, up to date patient records.
• Ensures all insurance, personal and health information is obtained and verified prior to each patient's appointment.
• Maintains daily scheduling and confirmation of patient appointments.
• Responds to heavy volume of incoming calls, new patient emails, and web-based text service for appointments and other requests.
• Collects patient co-payments, deductibles, and prior balances at the time of service.
• Prepares and files patient forms.
• Opening and closing the clinic depending on scheduled shift.
• Daily and weekly cleaning tasks.
• Other duties as assigned.
• Help with social media and marketing materials on a weekly or monthly basis.

Required Skills:

• Superb Customer Service & Communication Skills
• Accurate Attention to Detail & Prioritization
• Ability to manage time efficiently in a complex environment while maintaining professionalism and composure.
• Must be proficient with MS Office products, including Excel and Teams, and have the ability to learn computer operating systems.
• Maintain HIPAA confidentiality, and protect patient information.

Required Experience:

1-2 Years’ Experience Preferred; Prior Experience in a Physical Therapy Clinic or Medical Office a plus.

Job Type: Part-time

Pay: $21.00 - $23.00 per hour

Expected hours: 15 – 30 per week

Benefits:

• On-the-job training
• Paid sick time

Medical Specialty:

• Physical & Rehabilitation Medicine
• Sports Medicine

Schedule:

• Evening shift
• Morning shift
• No weekends

Work Location: In person