Job Overview
We are seeking a dedicated and detail-oriented Service Coordinator to join our team. The ideal candidate will be responsible for coordinating service operations, ensuring that all service requests are handled efficiently and effectively. This role requires strong organizational skills, mechanical knowledge, and the ability to communicate effectively with both clients and field service technicians. The Service Coordinator will play a crucial role in maintaining high levels of customer satisfaction while managing service schedules and resources.

Duties

• Coordinate and schedule service appointments for field technicians.
• Communicate with clients to understand their needs and provide timely updates on service requests.
• Utilize mechanical knowledge to assist in troubleshooting issues related to HVAC systems, ammonia refrigeration, and equipment repair.
• Maintain accurate records of service requests, technician assignments, and job completions.
• Support field service technicians by providing necessary information and resources to ensure successful job completion.
• Operate tools such as an ohmmeter for diagnostics as needed.
• Assist in training new staff on operational procedures and equipment use.
• Ensure compliance with safety standards and company policies during all operations.

Qualifications

• Proven experience in a similar role or relevant field service experience is preferred.
• Strong mechanical knowledge with familiarity in HVAC systems.
• Ability to operate diagnostic tools such as an ohmmeter.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• Strong communication skills, both verbal and written, to interact effectively with clients and team members.
• Experience driving vans or other vehicles for service calls is a plus.
• Ability to work independently as well as part of a team in a fast-paced environment.
• A background in mechanics or related fields is highly desirable.

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Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Year round work

Supplemental Pay:

• Bonus opportunities
• Performance bonus

Work Location: In person