Are you passionate about patient care and have experience in a medical front office? Do you thrive in a hands-on healthcare environment? At UPMC Hillman Cancer Center, we’re dedicated to making a difference. As a Patient Service Coordinator, you’ll work alongside our Life Changers to provide high-quality patient care. Build meaningful relationships with patients and create a safe, comforting environment.


+ Position: Patient Service Coordinator with the Hillman Cancer Center in New Castle, PA

+ Schedule: Monday through Friday, daylight hours 8 am - 4:30 pm

+ No evenings, weekends, or holidays are required!


This position will be utilized in a dual capacity; at times this staff member will be asked to function in the business office where they will answer phones, schedule patients, check-in and check-out patients, and other duties as assigned. At other times, the staff member will be asked to function as a Medical Assistant, rooming and triaging patients, stocking supplies, cleaning rooms, etc. _Primarily, this role will be based in the front office, with Medical Assistant duties covered as needed._


Join our mission to make a meaningful difference in the lives of our patients. Apply today and take the next step in your healthcare career with UPMC Hillman Cancer Center!


Responsibilities:


+ Completes vital signs, specimen testing and EKGs as needed.

+ Organizes daily schedule of patients, greet patients and assigns rooms.

+ Orders supplies for unit as necessary.

+ Maintains competency requirements.

+ Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.

+ Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.

+ Participate in interdisciplinary activities such as staff meetings and other committees as assigned.

+ Other Duties as Assigned.

+ Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.

+ Anticipates and responds to meet customer needs.

+ Respond appropriately to crisis situation as a team member.

+ Participates in interdisciplinary activities such as staff meetings and other committees as assigned.

+ Assists in the registration of patients to include verification and confirmation of health insurance coverage.

+ Immediately report any situation that may impact safety of patients, visitors and staff.

+ Provides front desk coverage as assigned.

+ Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.

+ Account for all customers in the clinic.

+ Provides lobby/waiting room coordination and supervision.

+ Serve as liaison between customer and clinic staff.

+ Collects 100% of copays daily and correctly balances at the end of each day.

+ Coordinates scheduling to include testing.

+ Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.


+ High School graduate or equivalent required.

+ Minimum of three years of direct patient care and/or phlebotomy experience is required.

+ Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.

+ Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.

+ Possesses excellent organizational skills.


Licensure, Certifications, and Clearances:


+ Medical Assistant or Phlebotomy licensure preferred

+ CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

+ Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

+ Act 34


UPMC is an Equal Opportunity Employer/Disability/Veteran