Job Summary
H-M Company has been in business since 1957 and selling and servicing commercial and industrial laundry equipment throughout the Cincinnati, Dayton, and Columbus markets. The Service Coordinator plays a vital role in ensuring the our customers receive prompt and friendly service. This position involves coordinating our service technicians, providing exceptional customer service, and ordering parts from our vendors. The ideal candidate will possess strong customer service skills and an ability to prioritize and execute a number of tasks.

Duties

• Answer incoming phone calls and emails from customers requesting to schedule service calls
• Schedule technicians for service calls
• Continuously ensure technicians are stocking appropriate parts
• Price out service calls to prepare for billing
• Coordinate service calls with customers and technicians
• Order parts needed for service calls
• Replenish parts for technicians
• Prepare estimates for repairs when needed
• Follow up with customers when parts are needed and inform them when they will arrive
• Coordinate with customers on timing of repairs, planned maintenance and installations

Experience

• Proven skills in relationship management are essential for success in this role.
• Familiarity with parts diagrams is beneficial.
• Strong organizational skills are required to be effective.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday
• No weekends

Ability to Commute:

• Cincinnati, OH 45206 (Required)

Work Location: In person