Overview:Imperial Dade, a leading national distributor, has a Service Coordinator role available in Loxley, AL.The Service Coordinator is responsible for assisting and scheduling the troubleshooting & repairing of mechanical and electrical systems on commercial floor machines, sweepers, scrubbers, buffers, etc.The hours for this position are 8:00 am to 5:00 pm, Monday - Friday.Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 90,000 customers through our footprint of 125+ branches.**All correspondence will come directly from Imperial Dade and not a personal email address.** Responsibilities:You will:

Act as an administrative assistant to the equipment service technician team.
Learn our standard company operation system.
Receive service call/parts requests via phone & e-mail. Along with updating our service spreadsheet.
Read schematics & troubleshoot with customers/reps. Assist walk-in customers.
Pack/ship parts to our remote techs via UPS & our delivery trucks.
Obtain credit card information for future payments.
Invoice all onsite service calls.
Verify quote pricing & email customers for approvals.
Create/copy new part numbers in system. Create PO’s for parts orders. Receive parts & stage repair bins for service techs. Put away stock inventory.
Obtain pricing and availability on parts from vendors.
Email and send manuals/part schematics to customers when requested.
Other activities as directed by management.

Qualifications:You have:

High School Diploma / GED / Technical Program Certificate
Ability to effectively complete tasks with little supervision.
Ability to read and comprehend schematics.
Ability to conduct oneself in a professional, confidential and competent manner in a multitude of situations
Strong PC skills (Ex. Outlook, Word, Excel, Adobe)
Ability to communicate effectively.
Must be detailed oriented.

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Service Coordinator

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