Job Title: Service Coordinator
Department: Service & Operations
Reports To: Service Manager
Location: Fort Myers, FL
Employment Type: Full-TimeJob Summary:The Service Scheduling Coordinator is responsible for managing the scheduling and dispatching of service technicians for whole-home generator maintenance. This role requires excellent customer service skills, organization, attention to detail to ensure efficient service operations, and maintain a calm demeanor in stressful situations. The Service Scheduling Coordinator will handle incoming customer inquiries, schedule service calls, process payments for monitoring contracts, and assist in maintaining accurate records of service activities. Additional duties as assigned. We are a drug free employer; any candidate offered a position must successfully pass a drug test in order to be considered for employment.Key Responsibilities:

Answer inbound calls and respond to customer inquiries regarding whole-home generators and service requests.
Schedule and coordinate service technicians for maintenance, repairs, and installations at customers’ homes.
Maintain and update scheduling software to ensure efficient routing and technician availability.
Communicate service schedules with customers, providing updates on technician arrival times and any necessary rescheduling.
Process customer payments for service calls and monitoring contracts.
Maintain accurate customer records, including service history, contracts, and equipment details.
Assist with warranty claims and communicate with manufacturers or suppliers as needed.
Follow up with customers after service appointments to ensure satisfaction and address any concerns.
Coordinate with other departments to ensure timely and efficient service operations.
Perform general administrative duties, such as data entry, filing, and document management.

Qualifications & Skills:

High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
Positive attitude, willingness to assist, embrace changes is a must in this role.
Previous experience in customer service, scheduling, or dispatching in a service-based industry preferred.
Strong organizational and multitasking skills with the ability to prioritize tasks.
Excellent verbal and written communication skills.
Proficiency in scheduling software, CRM systems, and Microsoft Office Suite (Word, Excel, Outlook).
Ability to handle high-call volumes and work in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Knowledge of whole-home generator systems is a plus but not required.

Work Environment & Schedule:

Office-based position with standard business hours (Monday-Friday, 7:30 am to 4:00 pm).
Requires sitting for extended periods, using a computer, and handling phone calls frequently.
Some interaction with field technicians, service teams, and other internal departments.

Compensation & Benefits:

Competitive salary based on experience.
Health, dental, and vision insurance.
Paid time off and holidays.
401(k) retirement plan
Voluntary Life Insurance
Basic Life Insurance
Short -Term Disability
Ongoing training and development opportunities.

Service Scheduling Coordinator

About Job

Similar Jobs