About Us:
Hive Wellness Collective is a warm, welcoming group mental health practice based in Ann Arbor and Dexter, Michigan that believes healing starts with connection. We’re not just in the business of therapy — we’re in the business of making therapy feel human. From the first phone call to the last session, we want every person who reaches out to feel seen, supported, and genuinely cared for. You can learn more about us at www.hivewellnessmi.com.

The Role:
We’re looking for a kind, organized, and proactive Admin/Intake Coordinator to join us in a very part-time capacity (5 hours/week to start, with potential to grow). This person will be the first point of contact for potential clients, so compassion, professionalism, and excellent communication skills are an absolute must.

This is a remote position with flexible hours — perfect for someone looking for meaningful work that fits into their existing schedule.

What You’ll Be Doing:

• Responding to new client inquiries via phone, voicemail, and email in a warm and timely manner
• Verifying insurance benefits and helping clients understand coverage
• Supporting the intake process by onboarding new clients
• Assisting with general administrative tasks and helping to build and improve internal systems and processes

We’d Love to Work With You If You Are:

• A real human — warm, personable, and able to hold space for people during vulnerable moments
• Highly organized and detail-oriented (you love a good spreadsheet or checklist)
• A great communicator — professional, clear, and compassionate
• Experienced in verifying insurance benefits (or willing to learn quickly)
• Tech-savvy and comfortable navigating email, spreadsheets, and practice management software
• Self-motivated and able to work independently without micromanagement

Nice-to-Haves (But Not Required):

• Experience working in a mental health, medical, or wellness practice
• Familiarity with EHR systems (e.g., SimplePractice)
• Customer service or client care background

Details & Pay:

• Approx. 5 hours/week to start (flexible scheduling)
• Virtual/remote position
• Pay rate: $18–$25/hour, depending on experience

How to Apply:
Send your resume and a short note introducing yourself to amanda@hivewellnessco.com. We'd love to hear a little about what draws you to this kind of work or why Hive’s mission speaks to you.

We can’t wait to meet you!

Job Types: Part-time, Contract

Pay: $18.00 - $25.00 per hour

Expected hours: No more than 5 per week

Benefits:

• Flexible schedule

Application Question(s):

• This role involves responding to people who may be reaching out during an emotionally vulnerable time. How would you approach communicating with someone who’s anxious, overwhelmed, or hesitant about starting therapy?
• Do you have any experience verifying mental health insurance benefits? If yes, please describe. If not, are you comfortable learning how to do this?
• This role starts with only 5 hours per week but has the potential to grow over time. Does that work for you? Are you looking for something that can expand as the practice continues to grow?
• Hive Wellness Collective isn’t a typical clinic — we try hard to make therapy feel human, warm, and accessible. Based on what you know about us, what draws you to this role or to working with a mental health practice like ours?

Experience:

• administrative support: 1 year (Preferred)

Work Location: Remote