At ACCC, we empower employees to grow in a mission-driven environment where contributions are valued. We offer flexible schedules, top-tier benefits, and remote work options, allowing you to build a career that fits your lifestyle. Every interaction counts, and we recognize that exceptional service starts with exceptional people. We celebrate dedication and commitment to going above and beyond for our customers.

Join a team where flexibility, fulfillment, and impact are at the heart of everything we do.

We are a nationally recognized, award-winning non-profit dedicated to helping people take control of their finances and get out of debt through counseling and education. We’ve been named Top Places to Work 2022 winner and received the BBB Award in 2021 & 2022.

Do you have a passion for training, process improvement, and client experience? We’re looking for a Client Success Team Trainer to empower our Client Success Managers (CSMs) and Disbursement Representatives with the tools, knowledge, and confidence to deliver outstanding support to our clients.

In this role, you won’t just facilitate training—you’ll shape the way we serve. You’ll design and lead learning programs that blend communication skills, customer service best practices, and cutting-edge technology, including AI tools and automation. You’ll be a key player in standardizing excellence across the team through SOP development, certification oversight, and CEU compliance.

What You’ll Bring to the Table:

• Expertise in developing and delivering high-impact training materials

• A knack for translating complex systems and tools (like CRMs and AI platforms) into simple, actionable learning

• Experience tracking performance and coaching for growth

• Up-to-date knowledge of industry trends and regulatory training standards

• Strong collaboration skills—you're comfortable partnering with leadership, peers, and cross-functional teams

• An eye for operational consistency and a habit of maintaining clear, up-to-date SOPs

• Ability to lead certification programs and manage CEU tracking for compliance

Key Responsibilities:

• Design, implement, and lead onboarding and continuing education for CSMs and Disbursement Reps

• Deliver training on communication skills, DMP programs, client portals, and AI tools

• Monitor and coach trainee performance through assessments and feedback

• Lead certification initiatives and manage CEU records

• Collaborate with leadership to align training with strategic goals

• Maintain and evolve SOP documentation to support regulatory and quality standards

• Stay ahead of industry trends to keep training current and impactful

• Participate in special projects and team initiatives as needed

If you're motivated by empowering others, thrive in a fast-paced and evolving environment, and have a passion for helping teams deliver exceptional service—this is your next step.

Apply today and help us raise the bar in client experience and team development.

We offer a Top-Tier Benefits Package, including:

• Affordable Medical, Dental, and Vision Insurance
• Life Insurance
• 401K Matching
• Long-Term & Short-Term Disability
• Generous PTO, Paid Holidays
• Employee Wellness Programs