We are hiring! Family Therapy Group of Weston is looking for a part-time Client Care
Coordinator. If you know anyone who is looking for a fun, supportive, family-oriented, but
challenging and fast paced workplace, we are the place!

The CCC ensures that all clients at FTG, both new and established, are satisfied with their
services and all of their treatment needs are met. The Client Care Coordinator works with
clients from the first referral on through until after their first session with a clinician.
This position offers varied responsibilities daily and a very nice office environment. Candidates
for this position are friendly, energetic, self-motivated, and extremely detail-oriented, with
excellent organizational and interpersonal skills. Must have proficient command of technology
and be computer savvy. Must have excellent communication skills, the ability to multitask, and
exceptional phone manner.

This critical position requires someone who can be interrupted frequently, maintain an
exceptional attitude, joyfully serve others and share our belief that our clients come first.

RESPONSIBILITIES
● Take all incoming referrals for new clients and schedule within 24 hours
● Follow up with all referral sources regarding the status of the appointment
● Enter all new client information into our electronic health records systems accurately
● Use systems to verify active insurance and related information
● Schedule client’s first appointment with urgency
● Communicate with client in regards to what they should expect, what items to bring to their
first appointment, etc.
● Make appropriate selections/matches from client to clinician based on areas of
specialization and expertise.
● Make communication with client after the first appointment in order to ensure their needs
were met and they were satisfied with their placement.
● Make adjustments as needed
● Build relationships with community partners to nurture a professional relationship
● Reach out to community partners to ensure their satisfaction of Family Therapy Group of
Weston services

● Utilize referral sources when clinicians are accepting new client; make phone calls to
referral coordinators informing them of these openings

REQUIREMENTS
● Warm and inviting personality, excellent with phone communication
● Detail-oriented and organized in regards to following up with clients who are unreachable,
etc.
● Driven by goals, able to work towards meeting goals without getting frustrated or giving up
● Must have deductive reasoning skills and able to interpret charts and graphs
● Must be excellent at community outreach and building relationships in the community as
well as with new organizations.

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