The Holden Comprehensive Cancer Center at the University of Iowa is seeking a Genetic Counselor Assistant that will provide various pre-visit, post-visit, and follow-up appointment duties. Administrative duties pertain to those necessary to assist genetic counselors in providing counseling and risk assessment for genetic conditions for patients and families. The assistant ensures accurate and complete medical charts prior to patient visits by obtaining and/or completing documentation, appropriate patient communication and coordination, specimen handling and shipping, and data entry into the electronic health record.

Duties To Include

• Prepare pre-genetic counseling appointment information. Ensure accurate genetic counseling charts with all needed documents including appropriate pathology and medical reports; format pedigrees; calculate appropriate risk models; and assist with preauthorization for visits and/or testing.
• Coordinate paperwork and authorization for family/physician communication; enter appropriate information into the electronic health record; prepare patient test requisitions for genetic testing; assist in necessary preparation of documentation for test processing; assuring safe transfer of blood, saliva, or tumor samples to and from the appropriate lab; assist in writing letters of medical necessity; communicate insurance information to patient.
• Receive genetic test results from laboratories; consult counselors/clinicians to schedule disclosure visits and enter appointments into electronic health record; confirm disclosure appointments; enter test results into database; enter post-visit checklists.
• Triage incoming referrals; coordinate and schedule genetic counseling visits; and maintain database of visits.
• Support the cytogenetics and molecular diagnostic labs, acting as a liaison between the laboratory, genetic counselors, and patients.
• Performance of clerical duties (faxing, filing, mailing, copying etc.).
• Assistance with educational and administrative projects.
• Recruit and consent for available research studies.
• Contribute ideas and seek ways to improve assigned processes.
• May perform other duties as assigned.
  
  
  

Universal Competencies

• Ability to utilize existing resources and learning to achieve or exceed desired outcomes of current and future organizational goals/needs.
• Ability to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers.
  
  
  

TECHNICAL COMPETENCIES

• Knowledge of the major responsibilities, accountabilities, and overall organization of the genetic counseling service; ability to properly support genetic counseling to achieve an effective and efficient patient experience.
• Knowledge of and ability to aid in duties related to patient coordination.
• Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Ability to apply organization's performance management system, practices, and tools to developing and improving individual, team, and organizational performance. Working knowledge and understanding of the Health Insurance Portability and Accountability Act.
• Working knowledge and understanding of health information concepts and terminology as well as operational issues, considerations and processes.
• Working knowledge of the electronic medical record.
  
  
  

UI Health Care Core Values (WE CARE)

Welcoming

We are welcoming to the community, partners, staff, and patients utilizing the collective strength of our people.

Excellence

We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.

Collaboration

We collaborate with health care systems, providers, and communities across Iowa and the region as well within our UI community. We believe teamwork- guided by compassion- is the best way to work.

Accountability

We behave ethically, act openly and with integrity in all that we do, taking responsibility for our actions.

Respect

We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.

Empowerment

We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Supervision Received

Supervision received from Hailey Manwiller and other cancer genetic counselors as needed.

Supervision Exercised

May provide training and functional and/or administrative supervision for students and temporary staff.

University of Iowa Hospitals & Clinics—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Holden Comprehensive Cancer Center is Iowa’s only NCI-designated comprehensive cancer center. The NCI designation recognized our cancer center, and its research scientist, physicians, and other health care professionals, for their roles in advancing cancer research that impacts on our ability to prevent, detect and treat our patients with cancer. Not just a floor, or a building, or even confined to a single college. Holden Comprehensive Cancer Center coordinates all cancer-related research, education, and patient care by faculty from 41 departments and six colleges, as well as UI Hospitals and Clinics and UI Children’s Hospital.

Percent of Time: 100%

Work Schedule: Monday – Friday, Hours generally worked between 7:00am-5pm

Pay Grade: 3A

https://hr.uiowa.edu/pay/guide-pay-plans

Benefits Highlights

• Regular salaried position located in Iowa City, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
  
  
  

For more information about Why Iowa?, click here

Required Qualifications

• A Bachelor’s degree or an equivalent combination of education and experience is required.
• Excellent organizational, interpersonal, and communication (both verbal and written) skills
• Demonstrated ability to work as a cooperative team member
• Proficiency in computer software applications, including Microsoft Office Suite
• Ability to analyze information and situations, prioritize tasks, develop solutions to challenges
• Ability to use good judgment while working independently and in a team setting
  
  
  

Desirable Qualifications

• Demonstrated attention to detail
• Excellent organizational skills
• Experience working with EPIC
• Knowledge of medical terminology
• Minimum six months of clerical administrative work
• Experience working in customer service
• Experience working with data
• Experience working in an outpatient healthcare setting
• Demonstrated ability to resolve issues related to customer concerns or workflow changes and challenges
  
  
  

Application Process: In order to be considered, applicants must upload a resume and cover letter(under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of 14 calendar days.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

References: Five professional references will be requested and required at a later step in the recruitment proces

This position is not eligible for University sponsorship for employment authorization.

With additional questions, please reach out to Sarah Waldschmidt at sarah-waldschmidt@uiowa.edu

Additional Information

• Classification Title: Support Services Specialist
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus, Hybrid within Iowa
  
  
  

Compensation

• Pay Level: 3A
  
  
  

Contact Information

• Organization: Healthcare
• Contact Name: Sarah Waldschmidt
• Contact Email: sarah-waldschmidt@uiowa.edu