Overview:Dignity Health Mercy San Juan Medical Center is a 384-bed not-for-profit Level 2 Trauma Center located in Carmichael California. We have served north Sacramento County as well as south Placer County for over 50 years. Our facility is one of the area's largest medical centers and also one of the most comprehensive. Our staff and volunteers are dedicated to community well-being; providing excellent patient care to all. Mercy San Juan Medical Center is a Comprehensive Stroke Center as well as a Spine Center of Excellence. We are proud recipients of the Perinatal Care Certificate of Excellence and a Certificate of Excellence for Hip and Knee Replacements.Responsibilities:The Care Coordinator Assistant provides clerical, secretarial and administrative support for the Care Coordination department. Under the direction and supervision of the licensed staff, the Care Coordination Assistant preforms the following activities and processes ; post-acute care coordination (SHF, HHC, DME, Hospice , etc., ) revenue related activities ( authorizations, certifications and payer communications ) , stocking and monitoring office supplies and equipment and maintaining accurate and complete departmental records.This position may function as the point of contact for the department, and is responsible for the professional and timely response to calls, messages and the forwarding of communications to the responsible party. The Care Coordinator Assistant may be assigned other duties within the scope of the role, including, but not limited to, scheduling, faxing, auditing, transcribing, filing, delivering, sorting, editing, tracking and correlating the department documentation, records and forms.This positions emphasis will be on optimizing the licensed staff productivity by providing clerical support, managing confidential patient information and ensuring the compliant and accurate management of departmental records and communications.The Care Coordinator Assistant performs these duties according to applicable hospital policies, standards of practice and Federal and State regulations. Qualifications:Requirements:

Associate Degree or High School Graduate with a Medical Office Certificate from an accredited institution.
1 year experience - Supporting clinicians in demanding and fast paced patient care environments, and/or medical office experience.
Proficiency in Microsoft Office applications including Word, basic Excel spreadsheet manipulation, typing, and data entry skills.
Excellent customer service and presentation skills are a must

Strong interpersonal and written communication skills are essential
Demonstrated ability to apply analytical and problem solving skills
Demonstrated ability to manage multiple tasks or projects effectively
Ability to work independently as needed with a high degree of detail orientation.
Ability to work efficiently in a fast-paced environment with changing priorities

LVN License Preferred

Care Coordinator Assistant

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