About Job

Salary : $64,190.88 - $106,984.59 Annually
Location : FAIRFAX (FJ16), VA
Job Type: FT Hourly W BN
Job Number: 25-01084
Department: Juv & Domestic Relations Court
Opening Date: 05/24/2025
Closing Date: 6/6/2025 11:59 PM Eastern
Pay Grade: S23
Posting Type: Open to General Public

Job Announcement

This is a 40-hour per week intake officer position based at the Domestic Relations Court Services Unit, which provides intake and mediation services for domestic relations cases, including paternity, custody, visitation, child and spousal support, family abuse, abuse involving minor children and administrative tasks as assigned. Intake officers explain the court process, prepare petitions, make referrals to other services and fulfill obligations as a mandated reporter. Intake officers may also function as case managers for our mediation program, preparing and closing mediation cases.

This position will encounter a diverse clientele requiring socioeconomic and cultural sensitivity, and often the assistance of a language interpreter. Domestic Relations cases can be complex in nature as well as emotionally charged, requiring the intake officer to have excellent communication skills and the willingness to work collaboratively with partners, stakeholders, other county agencies and nonprofit organizations. Intake officers must be able to deal with a wide variety of people, some of whom are volatile and emotionally distraught. Intake officers must be able to multitask, prioritize and work within limited time constraints. Intake officers must possess and demonstrate ability to effectively communicate both orally and in writing.
Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

Knowledge of casework supervision practices and procedures;
Knowledge of the principles of psychology and sociology;
Knowledge of current social and economic conditions;
Ability to use technology to enter and retrieve information;
Ability to interpret laws, rules, and regulations related to probation work and victim services;
Ability to interview and counsel clients;
Ability to prepare complete case records and reports;
Ability to develop effective working relationships with a variety of individuals.
Employment Standards

MINIMUM QUALIFICATIONS:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a bachelor's degree in social/behavioral sciences, criminal justice, or education plus two years of professional experience in probation work, social work, criminal justice, juvenile justice, education, or counseling. A master's degree in the disciplines above may be substituted for one year of the required experience.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to the position will be required to complete a criminal background check, a Child Protective Services registry check, and a driving record check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

A master's degree in a related area is preferred, or a combination of a bachelor's degree and two or more years of experience working with the public in a public services or nonprofit agency, a court agency or within the legal community.
Experience working in case management and intakes.
Experience working with Department of Juvenile Justice's Balanced Approach Data Gathering Environment (BADGE), and Juvenile and Domestic Relations District Court Secure Viewing System (JSVS) software.
Proficient in Microsoft Office Suite (i.e., Outlook, Word, Excel, PowerPoint, and Teams), Zoom, DocuSign, and Juvenile Domestic Appointment Calendar (JDAC) scheduling system.

PHYSICAL REQUIREMENTS:

Ability to communicate well, both in person and over telephone.
Ability to operate a motor vehicle.
Must have ability to lift files, supplies and materials up to 15 pounds.
Ability to do a moderate level of walking on a daily basis.
Requires the ability to travel to other work sites to attend meetings/training.
The Intake Officer must have the ability to operate office equipment and use computer to enter data which requires attention to detail and high levels of accuracy.
Work is generally sedentary in nature, however, visual acuity is required to read data on computer monitor and incumbent must be able to operate keyboard driven equipment.
All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview and may include a practical exercise.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home () and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. EEO/AA/TTY.
#LI-AL1
Requisition 25-01084
Merit Positions

Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:

Medical/Vision/Dental Insurance Coverage
Group Term Life Insurance
Long Term Disability
LiveWell Program
Flexible Spending Programs
Paid Leave (annual, sick, parental, volunteer activity, and more!)
Paid Holidays
Contributory Retirement Plan
Deferred Compensation
Employee Assistance Program
Employees' Child Care Center
Commuter Benefit Program
Continuous Learning Opportunities

NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program:

For additional details please visit the
Non-Merit Positions

Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
- Medical/Vision/Dental Insurance Coverage
- Flexible Spending Program
- Deferred Compensation
Temporary: scheduled to work a maximum of 900 hours in a calendar year.
- No benefits

01

What is the highest level of education that you have completed?

Less than 12th grade
High school diploma or GED
Some college
Associate's degree
Bachelor's degree
Master's degree
Doctorate degree

02

Please indicate your major(s) or minor(s) towards a degree(s). Check all that apply.

Criminal justice
Social work
Counseling
Psychology
Education
Other (related field)
Other (non-related field)
Not applicable

03

If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable".
04

If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.

Less than 45 quarter hours
45 to less than 90 quarter hours
90 to less than 135 quarter hours
135 to less than 180 quarter hours
180 or more quarter hours
Less than 30 semester hours
30 to less than 60 semester hours
60 to less than 90 semester hours
90 to less than 120 semester hours
120 or more semester hours
Not applicable

05

How many years of full-time equivalent professional experience in probation work, social work, criminal justice, juvenile justice, education, or counseling do you possess?

None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five to less than six years
Six or more years

06

How many years of full-time equivalent experience do you have working with the public in a public services or nonprofit agency, a court agency or within the legal community?

None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five to less than six years
Six or more years

07

How many years of full-time equivalent experience do you have working in case management and intakes?

None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five to less than six years
Six or more years

08

With which of the following partners do you have professional experience working?

Court agency
Government or community agency
Legal professional
Nonprofit human services
Schools
None of the above

09

How many years of full-time equivalent experience do you have working in a business professional setting interacting with the public?

None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five to less than six years
Six or more years

10

How many years of full-time equivalent experience do you have working in human services agencies?

None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five to less than six years
Six or more years

11

How many years of full-time equivalent experience do you have working with families and children?

None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five to less than six years
Six or more years

12

How many years of experience do you have using the Department of Juvenile Justice's Balanced Approach Data Gathering Environment (BADGE)?

None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four or more years

13

How many years of experience do you have using Juvenile and Domestic Relations District Court Secure Viewing System (JSVS) software?

None
Less than one year
One to less than two years
Two to less than three years
Three or more years

14

Which of the following are you proficient with using? Check all that apply.

Zoom
DocuSign
Juvenile Domestic Appointment Calendar (JDAC) or other court/intake appointment scheduling system
None of the above

15

Please indicate your level of proficiency with Microsoft Word.

Beginner (Basic knowledge of creating, editing, formatting, and saving simple documents; inserting simple tables; and proofreading documents for accuracy)
Intermediate (Knowledge of common commands such as creating a title; using, modifying, and creating styles; setting up the ruler; indenting paragraphs, using tabs and tables; inserting captions, footnotes, endnotes, special characters, or hard page breaks; using page numbering; creating headers and footers; inserting graphics; inserting an equation, adding comments and tracking changes.)
Advanced (Extensive knowledge of almost all function of program including mail merge, macros, creating a table of contents, creating bookmarks and cross-referencing.)
No experience

16

Please indicate your level of proficiency with Microsoft Excel.

Beginner (Basic knowledge of creating a worksheet; performing calculations in a worksheet; modifying and formatting a worksheet; printing workbook contents)
Intermediate (Knowledge of inserting and modifying graphic objects in a worksheet; customizing and enhancing workbooks; analyzing data using Pivot Tables, Slicers, and Pivot Charts)
Advanced (Extensive knowledge of increasing productivity and improving efficiency by streamlining workflow; collaborating with others using workbooks; auditing worksheets; analyzing data; working with multiple workbooks; importing and exporting data, using Excel with the web)
No experience

17

Please indicate your level of proficiency with Microsoft Outlook.

Beginner (Basic knowledge of identifying the components of the Outlook environment; composing email messages; sending and receiving email messages; organizing email messages into folders; managing contacts; scheduling appointments; scheduling meetings, managing tasks, notes and journal entries)
Intermediate (Knowledge of customizing message settings; organizing and locating Outlook messages; setting calendar options; tracking activities using the Journal; assigning and tracking tasks; sharing folder information; customizing the Outlook environment)
Advanced (Extensive knowledge of almost all functions of program including personalizing your email; organizing Outlook items; managing data files; managing contacts and contact information; saving and archiving email; creating a custom Outlook form; working offline and remotely)
No experience

18

Please indicate your level of proficiency with Microsoft PowerPoint.

Beginner (Basic knowledge of opening, saving and closing files; creating backwards compatible files for working with older versions of PowerPoint; utilizing the find and replace tool; applying and modifying pre-designed WordArt; spacing and arranging objects and images; converting bulleted list into flowcharts)
Intermediate (Knowledge of applying templates and themes; converting text to diagrams and tables; inserting images and clip art; adding sound effects and music clips, adding video and animation; adding and configuring interactive action buttons; incorporating review comments and embedded MS Office content; use advanced features for saving and distributing your file)
Advanced (Extensive knowledge in customizing PowerPoint for your own work environment; fully leveraging the power of master slides to creating consistent and easy-to-update designs; simplifying internal communication or reviews with embedded notes and comments; reusing (not re-entering) data from other applications; adding multimedia elements; recording voice-overs for presentations; setting up a self-running slideshow display for a lobby or event kiosk)
No experience

19

Please indicate your level of proficiency with using Microsoft Teams.