About Job

Are you a strong leader passionate about developing teams and delivering exceptional customer service? We’re looking for a Service Manager to lead, coach, and support our team of lawn care specialists. This individual will be critical in ensuring service excellence, growing team capabilities, and driving customer satisfaction across all touchpoints.

Key Responsibilities

Coach, train, and supervise a team of field technicians and trainees to exceed customer expectations.
Evaluate service quality and implement strategies to reduce customer complaints and cancellations.
Facilitate continuous training in customer service, technical skills, and safety protocols.
Set goals and expectations for service performance, production, and sales.
Promote a culture of teamwork, safety, and accountability within the team.
Conduct daily and weekly staff meetings to ensure alignment and drive team performance.
Monitor team output for quality, accuracy, and adherence to company procedures.

Requirements

Pesticide applicator’s license
Minimum 2 years of experience in lawn care, horticulture, or agronomy
2+ years of supervisory or management experience
Strong leadership, coaching, and mentoring skills
Excellent communication and time management abilities
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Valid driver’s license and current auto insurance

Skills for Success

Outstanding leadership and team development abilities.
Strong communication skills, both verbal and written.
Practical understanding of the lawn care/service industry.
Proven experience in goal-setting, performance coaching, and customer retention strategies.
Ability to analyze business processes and implement improvements.
Highly organized with excellent time management skills.
Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).

Benefits

Paid time off
401k contributions
Health Insurance
Dental
Vision

Why Join Us?

We’re committed to creating an environment where our team members thrive, personally and professionally. This is your opportunity to bring your leadership and service skills to a company that values integrity, growth, and excellence.