• Works in collaboration with Human Resources and Director of Housing to onboard new employees. 
• Ensures new site employees are equipped with all necessary tools and supplies to perform the essential functions of their positions.
• Acts as a liaison between regional/area managers and employees, ensuring onboarding checkpoints are met and evaluations are completed in a timely manner.

• Assists in the training of new employees on company software and procedures.
• Assists site employees with basic operational questions or directs them to other staff (Director of Facilities, Housing Director, Compliance Team, etc.).
• Works with employees to ensure timely completion of all applicable training.
• Helps with the administration of RealPage, including the LMS, under the supervision of the Director of Housing.
• Trains staff to manage resident functions in such a manner as to maintain the respect and goodwill of all residents.
• Works to facilitate and promote safety training, emergency procedures protocols and a “safety first” culture.

• Assists in new property acquisitions and lease-ups.
• Assists regional/area managers in new office set up.
• Makes site visits to assist employees with special projects and operational needs as needed.
• Conducts occasional routine site inspections including files and office operations.
• Assists site staff ensuring that all customer complaints are handled promptly and appropriately.
• Ensures consistent, respectful and professional communications to residents as required.
• Effectively, respectfully, and professionally partners with all staff at all times.
  
  

• Must be willing to contribute to harmonious and professional workplace environment, in which all individuals are treated with respect, supporting and upholding our zero-tolerance policy for harassment, discrimination, retaliation, or other prohibited conduct while concurrently acting with integrity in all situations.
• Must have excellent interpersonal, organizational, time management, conflict resolution and verbal and written communication skills.
• Must be computer proficient in Microsoft Office including Word, Excel, and Outlook (Office 365) and have the ability to effectively navigate the Internet.
• Must be experienced in OneSite property management software. 
• Knowledge of financial operations and budgeting required.
• Ability to manage a flexible schedule and remain available for property emergencies.
• Must possess valid driver's license and NYS vehicle insurance.
• Required use of personal cell phone.
• Performs other duties as assigned and commits to promoting company mission, values and culture.

• Bachelor’s Degree preferred.
• Three (3) years’ experience Affordable Housing Management experience required.
• Certified Occupancy Specialist (COS) preferred.
• C3P Tax Credit and LIHTC certification preferred.
• Minimum one (1) year experience of RealPage OneSite experience required.

Formed in 1990, Rochester’s Cornerstone Group has become a true leader in affordable housing development in New York State. Since being formed, Cornerstone has created or preserved more than 3,000 units of affordable housing across New York State and extending into Pennsylvania. These projects serve a wide range of people, including families, the elderly, individuals with mobility impairments or people with developmental disabilities. Cornerstone has also brokered dozens of commercial properties in the region, ranging from professional office space to vacant land to industrial parks, as well as developed multiple commercial properties, from new construction to historic renovation.