Are you a friendly, customer-focused professional with a passion for service? This is a remote opportunity with working hours from 10am-7pm Monday through Friday. So if you enjoy working with people making a difference, this position is for you! At FBMC, we provide best in class service and empower our teams to be solutions oriented, proactive, enthusiastic and embrace our values of being honest, respectful, accountable, inclusive, and responsive. If this sounds like the opportunity that you've been looking for, apply today.

Our Story...

FBMC Benefits Management Inc. is a privately held, employee-owned company that provides comprehensive employee benefits management and consulting. Our mission is to Protect our clients by designing and delivering Innovative employee benefits with provable Quality results. For more than 40 years, we have sought to develop an understanding of our clients' and their workforce's needs and provide products that are not only high quality but easy to use and understand. We embrace giving back to our clients and their communities, which is why we donate 1% of our revenue for the year to charitable organizations such as community-based food banks, the American Cancer Society, March of Dimes, Ronald McDonald House, and ElderCare Services.

Candidate must have excellent people skills and be able to work in a customer focused environment. If you enjoy providing high level customer service and helping others, this position is for YOU!

Position Summary:The Benefit Counselor II is responsible for assisting employees in understanding, enrolling, and managing their benefit offerings, including Medical, Dental, Vision, FSA/HSA, Short-Term Disability (STD), Long-Term Disability (LTD), Life Insurance, Critical Illness, Accident, Hospital Indemnity, and other related benefits. This role requires a proactive individual who can quickly adapt to new benefits offerings, educate employees, and guide them through the benefits enrollment process to ensure they maximize their benefits and make informed decisions.

Essential Job Duties and Responsibilities:

• Provide expert guidance to employees about the full range of available benefits, ensuring they understand the details of each offering (e.g., Medical, Dental, Vision, FSA/HSA, STD, LTD, Life Insurance, etc.). Help employees maximize the use of their benefits based on their individual needs.
• Guide employees through the benefits enrollment process, making it seamless and straightforward. Assist with troubleshooting and answering questions about the process, eligibility, and coverage options.
• Adhere to all departmental policies and procedures to maintain service quality. Handle inbound calls, outbound calls, and emails, providing timely and clear responses to employees' inquiries about their benefits. Demonstrate excellent listening skills to understand customer needs and provide tailored solutions.
• Maintain a thorough understanding of processes, policies, and best practices in benefits counseling to ensure compliance and effective service delivery.
• Provide all clients and customers with an outstanding customer experience.
• Build, establish and maintain open lines of communication with peers, trainers, team leaders, supervisors, managers, quality assurance, and other areas of the company to facilitate problem solving.
• Support and promote all company and department sales, service and quality initiatives.
• Keep informed of all new products and services to ensure all questions about products and services are handled properly with accurate and timely information to clients and customers. Quickly learn and adapt to new accounts and their specific benefits offerings as they onboard. Stay updated on any changes to benefit plans, ensuring employees receive the most accurate and up-to-date information.
• Demonstrate excellent time management skills, working with minimal supervision and prioritizing tasks to meet deadlines efficiently. Demonstrated ability to manage time effectively and handle detailed information with accuracy.
• Deliver an outstanding customer experience by utilizing active listening, positive language, and next contact resolution skills. Consistently demonstrate high standards of integrity, professionalism, and a strong customer service focus in all interactions with employees.

This Job Description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by the Manager.

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated ability to define, measure, and promote evidence-based practices which support innovation, protection, and provable quality outcomes.
• Demonstrated customer service skills with the ability to communicate both verbally and in writing in a clear and concise manner, strong analytical and problem-solving skills, with keen attention to detail and decisiveness.
• Ensure all benefit details, records, and transactions are accurately processed, minimizing errors and ensuring a smooth benefits experience for employees.
• Experience in working in a fast-paced environment and handling pressure situations while maintaining professionalism and composure.
• Ability to rapidly learn and adapt to new benefits offerings and accounts as they are introduced.
• Demonstrated problem solving skills, including attention to detail, analytical thinking and decisiveness.
• Excellent organization skills - able ability to prioritize work, manage multiple projects, follow-through, and meet deadlines. Successfully multitask by using multiple computer programs while maintaining communication with employees, ensuring high levels of accuracy and efficiency.
• Excellent interpersonal skills with ability to work independently and collaboratively with team members and others of varying backgrounds and skill levels.
• Proficiency working with various technology solutions including Microsoft Office Suite and CRM applications.
• Comfort and experience with using multiple computer programs simultaneously, while maintaining excellent communication and customer service.
• Must exhibit a positive attitude and ability to lead by example in the areas of problem-solving, teamwork, interpersonal relationships, and commitment to 3MPWR/FBMC's mission, vision, and values.
• Knowledge of Current Benefit Offerings: A solid understanding of common benefit offerings (e.g., Medical, Dental, Vision, FSA/HSA, STD, LTD, Life Insurance, Critical Illness, Accident, Hospital Indemnity) and the ability to learn new benefit options quickly.
• Excellent customer service skills, with the ability to communicate effectively both verbally and in writing. Strong ability to communicate complex benefit information in clear, easy-to-understand terms to employees.

Minimum Educational and Experience Requirements:

• High school diploma or general education degree (GED). A bachelor's degree or equivalent experience in Business, or a related field preferred.
• Minimum of two (2) years customer service or one (1) year call center experience, handling inbound and outbound calls, as well as emails.
• A minimum of one (1) year of experience in benefits enrollment, ensuring a deep understanding of the enrollment process and relevant systems.
• Proficiency with Microsoft Office Suite products, web based and Customer Relationship Management (CRM) applications.
• A valid Life and Health Insurance License required.

ARE YOU READY TO JOIN OUR TEAM? APPLY TODAY!

FBMC Benefits Management Inc. is an Equal Opportunity Employer. It is the policy of FBMC Benefits Management to comply with all laws regarding employment. We believe that all persons are entitled to equal employment opportunity regardless of race, color, religion, sex, national origin, age, disability, marital status, genetics, veteran status, or sexual orientation. In compliance with the provisions of all federal and state civil rights laws, every effort will be made to employ and promote the most qualified individuals without regard to the above factors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.