About Hope Christian Health Center

Hope Christian Health Center is a non-profit, faith-based organization operating two clinics in North Las Vegas, a mobile outreach team, and the HCHC Recuperative Care Center (HCHC RCC) in Las Vegas.

The HCHC RCC is a 38 bed inpatient program that offers
primary care, case management, wound care, and other supportive services to clients who are homeless made possible through partnership with the City of Las Vegas.

Our mission is to glorify God as we demonstrate Christ's love to the Las Vegas community by providing excellent, affordable care to everyone regardless of their ability to pay.

JOB SUMMARY: The Care Coordinator serves to help patients by processing referrals to specialty providers through the patients insurance coverage or by locating cost effective options for uninsured patients. The Care Coordinator assists patients with overcoming barriers in obtaining specialty care-cost, transportation, scheduling an appointment, etc. They follow-up with the patient to ensure the referral loop has been closed-the patient has been seen by the specialist and medical consultation reports have been received.

DUTIES AND RESPONSIBILITIES:

Administrative Duties

• Promotes and demonstrates Hope values of: Gospel motivation, Prayer, Excellence, Stewardship, Patience, Thankfulness, Humility, Service, Dignity through Relationship and Hospitality and Joy
• Maintains a courteous and professional demeanor at all times making patients feel comfortable and accepted.
• Verifies patient identity, medical insurance status, establishes if patient is eligible for Sliding Fee Scale while processing referral
• Provide referrals for continuing care and locate community resources for patients
• Always maintains and ensures patient confidentiality.
• Provides accurate and detailed phone messages to providers and staff as needed.
• Informs patient of steps needed for referral to be covered under insurance
• Relays detailed specialty referral information to patient
• Schedules patient appointments with specialist providers as needed
• Obtains consultation notes from the referral providers to close referral loop.
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complies with legal regulations.
• Attends and actively participates in staff meetings.
• Performs all other duties as assigned.

QUALIFICATIONS:

• High School Diploma or equivalent: required
• Medical Assistant Certification: required
• Fluency in English and Spanish: required
• At least one (1) year experience processing referrals
• Thorough understanding of health insurance (HMO, PPO, Medicaid, Medicare): preferred

KEY COMPETENCIES FOR SUCCESS:

• Faith to believe that Hope is a ministry of God, exemplifying the love of Christ, and held and directed by the Holy Spirit.
• Knowledge of CPT and ICD-10-CM coding
• Excellent communication skills, both written and verbal.
• Demonstrated passion for community health care.
• Proven ability to maintain integrity in a fast paced and high-demand environment.
• Proven ability to manage performance goals.
• Ability to interact with people from all ethnic backgrounds, ages, and lifestyles; ability to understand and respond appropriately, effectively, and sensitively to special populations.

Job Type: Full-time

Pay: $19.00 - $23.40 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person