Salary : $66,684.80 - $86,673.60 Annually
Location : Jacksonville, NC
Job Type: Full-Time
Job Number: 5315-40211 May 2025
Department: Social Services
Opening Date: 05/01/2025
Closing Date: Continuous
Job Description
Performs difficult professional work to entail comprehension of complex federal and state policy as it relates to child welfare services, provides constructive feedback for program improvement, works well with staff at multiple levels, has the ability to manage projects simultaneously and meet deadlines, possesses excellent verbal and written communication skills, adapts to the needs of the department. Performs research and reviews, identifying trends, processes, and analyzing data in Child Welfare, within the programmatic areas of Child Protective Services Assessments, In-Home Services, and Permanency Planning in the Department of Social Services, and related work, as apparent or assigned.
This position will assist in the orientation and training of social workers, including teaching/training of Child Welfare in North Carolina Preservice. Conduct on-the-job training for staff and arrange formal training when necessary or dictated by programmatic changes. Work is performed under the general direction of the Social Work Program Manager.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our core values-Resilience, Excellence, Accountability, Customer Service, and Honesty-are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve.
Position Responsibilities
• Conduct quality assurance case record reviews within the child welfare continuum
• Provide feedback and analysis to identify both strengths and areas of improvement of programs/processes
• Identify data trends and provide analysis
• Assist with the development, implementation, and monitoring of the agency's CQI plan.
• Assist with Child and Family Services Review and other federal, state, or agency child welfare reviews.
• Assist with the development and coordination of various surveys.
• Assist with back-up Child and Family Team Meeting facilitation.
• Review program objectives and service delivery needs with staff; formulate specific goals and objectives for assigned program areas; provide input to higher-level management on short-range planning needs for staff, unit, or tier.
• Assist with Child Protective Services staff retention and onboarding.
• Conduct on-the-job training for staff and arrange formal training when necessary or dictated by programmatic changes.
• Facilitate changes in work procedures to meet program demands and present recommendations related to issues with impact programmatic goals, objectives, and policies.
• Assist in the orientation and training of social workers, including teaching/training of Child Welfare in North Carolina Preservice
• Perform assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteer.
• Perform related work as required or assigned.
Qualifications
Knowledge of methods and principles of casework, and training. Considerable knowledge of social work principles, techniques and practices and their application to specific casework and community problems. Considerable knowledge of psychosocial, behavioral, and socioeconomic problems and associated treatment. General knowledge of medical terminology, disease processes and their treatment are required in certain programs or settings. Knowledge of governmental and private organizations and community resources. Considerable knowledge of the laws, regulations and policies which govern social work programs. Must have strong analytical and processing skills. Have solid organization and multi-tasking skills with the capacity to adapt readily to changes. Possess excellent communication and interpersonal skills demonstrating the ability to provide constructive feedback on program improvements and interact with a variety of people. Have advanced skills in working with computer programs, such as Word and Excel. Possess a sound understanding of HIPAA regulations, confidentiality, and compliance. Ability to express ideas clearly and concisely and to plan and execute work effectively. Ability to establish and maintain effective working relationships with administrative, superiors, members of caseload and their families, and with civics medical, social and religious organizations. Ability to train, or orient social workers, students, interns, or other staff. Ability to express ideas clearly and concisely and to plan and execute work.
Education, Experience, and Special Requirements
Bachelor's degree in in social work, or related field and moderate experience (1-3 years) in protective services social work, or equivalent combination of education and experience. Master's degree preferred.
This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires standing, walking and repetitive motions and occasionally requires climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, operating motor vehicles or equipment and observing general surroundings and activities.
Valid Driver License
*Final Transcript Showing Date Degree Awarded Must Be Submitted by time of hire*
Salary will be determined based on qualifications, internal equity, and market considerations.
Regular Onslow County employees have the ability to participate in a wide array of employee benefits including:
Health Insurance
Health Insurance is provided by BlueCross BlueShield of North Carolina and covers a wide variety of healthcare services.
Dental Insurance
Dental insurance is provided by MetLife to full-time employees and covers a percentage of basic to major dental procedures, including orthodontia for children and adults.
Vision Insurance
Vision insurance is provided by MetLife to full-time employees and covers a variety of materials (contacts and glasses frames/lenses) and an annual eye exam.
North Carolina Local Governmental Employees' Retirement System
Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.
NC401k
The County contributes 1% of employees' gross salary into the 401(k) account regardless of the employee's deferral amount. In addition, the County matches employee deferrals up to an additional 4%.
Vacation Leave
Regular full-time employees earn 13.5 days of vacation leave per year. With each 5-year increment of employment, vacation accrual increases.
Sick Leave
Regular full-time employees earn 12 days of sick leave per year.
Paid Holidays
County employees receive paid holidays annually. The Board of County Commissioners approves and may adjust the schedule as deemed necessary.
Teladoc Mental Health Services
The County provides Teladoc Mental Health Services to help employees and their families with personal, family and job-related problems such as depression, and substance abuse concerns.
Supplemental Benefits
County employees are also offered a variety of supplemental benefits such as Life Insurance, Flexible Spending Accounts, 457b Deferred Compensation Plan, and MetLife Supplemental Plans.
For more information, please visit and click on the Benefits tab.
01
Based on your review of the position requirements, are you able to perform the position duties with or without reasonable accommodation?

• Yes
• No

02
Which of the following best describes your highest level of completed education?

• High School Diploma or GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate
• None of the above

03
Have you uploaded your final transcript showing the date that your degree was awarded and any required certificates or licenses? This must be done even if you are a current employee or we have received it with a previous application.

• Yes
• No

04
This position requires the transportation of clients as an essential function, therefore, you are required to have adequate transportation and insurance coverage. Are you able to meet this requirement?

• Yes
• No

Required Question