About Job

We are seeking a dedicated and resourceful Care Coordinator who plays a vital hybrid role that combines caregiver recruitment, client intake and screening, and care coordination. This position is responsible for building a strong, compassionate caregiver team and ensuring seniors receive the highest level of personalized, non-medical care.

Key responsibilities include:

Sourcing, interviewing, and onboarding mature caregivers (typically 50+)
Conducting client inquiries, assessments, and care planning
Matching clients with compatible caregivers and maintaining service quality
Acting as the central point of contact for both caregivers and clients

Ideal candidates are empathetic, highly organized, tech-savvy, and passionate about serving older adults. The position offers a flexible hybrid schedule with meaningful community impact.

Here are the full details:

Job Title: Care Coordinator

Location: Boise, Meridian, Eagle, Kuna, Star, and nearby communities of the Treasure Valley – Hybrid: Remote & In-Field
Job Type: Part-Time
Reports To: Owner / General Manager

About Seniors Helping Seniors®

Seniors Helping Seniors® offers a unique in-home care experience by connecting active, compassionate seniors with older adults who need non-medical assistance and companionship. We believe care is most impactful when it’s built on mutual respect, empathy, and shared life experience.

Position Summary

We are seeking a dedicated and resourceful Care Coordinator to serve a hybrid role that includes caregiver recruitment, client intake and screening, and care coordination. This role is vital to building a strong caregiver team and ensuring that seniors receive thoughtful, personalized care. It’s ideal for someone who thrives on building relationships and takes pride in making meaningful connections between clients and caregivers.

Key Responsibilities

v Client Screening & Intake

Respond to new client inquiries with empathy and professionalism
Conduct phone screenings and in-home assessments to evaluate care needs
Educate clients and families about services offered and the onboarding process
Document care requirements, preferences, and relevant personal details
Collaborate with management to determine appropriate care plans and service levels

v Caregiver Recruitment & Onboarding

Develop and post job ads on platforms like Indeed, Facebook, and local boards
Actively source and screen candidates—primarily mature adults 50+
Conduct interviews, reference checks, and background screenings
Organize caregiver onboarding, training, and documentation
Maintain an active pipeline of quality caregivers ready for client matching

v Care Coordination & Support

Match clients with caregivers based on compatibility and care needs
Schedule initial introductions and support the onboarding process
Maintain ongoing communication with clients and caregivers to ensure satisfaction
Resolve concerns or conflicts with sensitivity and professionalism
Document updates, changes, and follow-ups in scheduling or CRM tools

Qualifications

Experience in home care, healthcare coordination, customer service, or HR/recruiting
Strong interpersonal and communication skills, especially with older adults
Organized, self-motivated, and able to manage multiple priorities
Tech-savvy (Google Workspace, scheduling software, spreadsheets, etc.)
Empathetic, dependable, and community-minded
Valid driver’s license and reliable transportation for in-home visits
Must pass a urinalysis drug test

Preferred Qualifications

Background in caregiving, social work, or client services
Familiarity with elder care issues and local senior resources
Experience working with or recruiting adults 50+

Work Environment & Schedule

Hybrid: Combination of remote work, community outreach, and occasional in-home client visits
Flexible part-time hours; occasional evening or weekend availability may be required

Compensation & Benefits