Mt. Scott ENT & Sleep Medicine is seeking a reliable, personable, and detail-oriented Medical Receptionist / Patient Care Coordinator to join our team! This vital front-desk role plays a key part in both the patient experience and daily clinic operations. As the first point of contact—whether over the phone or in person—you’ll help create a welcoming and professional environment for our patients. If you're passionate about patient care and thrive in a fast-paced clinical setting, we’d love to meet you!

Key Responsibilities

• Answer multi-line phones in a polite and timely manner
• Greet and check in patients upon arrival
• Register new patients, verify insurance and ID, and collect co-pays/payments
• Schedule, confirm, cancel, and reschedule patient appointments
• Send new patient paperwork, instructions, and questionnaires
• Ensure patient paperwork is completed, scanned, and entered into Athena accurately
• Maintain a clean and organized front desk and waiting room area
• Prepare paperwork for patients scheduled for the following day
• Assist office staff and providers as needed
• Follow up with patients for return visits or additional scheduling needs
• Monitor and respond to voicemails and text messages promptly
• Handle document scanning, filing, and routing using Athena’s 'bucket' system
• Prepare outgoing mail and manage front desk forms and supplies
• Open and close the clinic following standard procedures

Qualifications

• Previous front desk or receptionist experience in a medical setting preferred
• Familiarity with Athena EMR is a plus
• Ability to handle multi-line phone systems and clerical tasks efficiently
• Proficient in managing medical records and patient services
• Strong communication and interpersonal skills
• Ability to multitask, stay organized, and remain calm under pressure
• Dependable, punctual, and team-oriented
• Strong computer skills, including proficiency with Google Workspace (Gmail, Docs, Sheets) and Microsoft Office (Word, Excel, Outlook); ability to learn and navigate electronic medical records (EMR) systems efficiently

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Medical Specialty:

• Allergy & Immunology
• Otolaryngology
• Sleep Medicine
• Surgery

Schedule:

• Monday to Friday

Experience:

• Medical receptionist: 1 year (Required)

Ability to Commute:

• Clackamas, OR 97015 (Required)

Ability to Relocate:

• Clackamas, OR 97015: Relocate before starting work (Required)

Work Location: In person