About Job

Scheduling Coordinator -Santa Barbara

BrightStar Care of Santa Barbara County and West Ventura County is growing and we are excited to add a new Scheduling Coordinator to our Santa Barbara team.

If you have high volume, scheduling experience, preferably in the health care field, we'd love to speak with you.

Responsibilities of the Scheduling Coordinator include, but are not limited to the following:

Assist with scheduling, using all technology tools to ensure proper business processes; with oversight by the Lead Scheduler and Customer Care Manager.
Know and schedule the field staff with the right clients.
Communicate with and scheduling staff to meet client care needs and minimize non-billed overtime.
Communicate with clients in a timely manner any schedule changes.
Document interactions through TigerConnect and ABS.
Assists with answering the phones, transferring calls, and taking detailed messages.
Greet visitors as they arrive.
Share the responsibility of the field staff on-call phone with the scheduling team.
Send out On-Call Report next day and document any issues in ABS.
Document and inform Customer Care Manager & Branch Manager of any personnel issues
Monitor and communicate with field staff through email, TigerConnect, phone calls, and texts (in emergency)

Office hours/On-Call Hours:

You will be scheduled 40hrs per week and the regular office hours are Monday through Friday, 8:30 AM to 5:00 PM. When scheduled for on-call duty, office hours will be adjusted accordingly, and a half-day in-office shift on Saturday will be required when scheduled for the rotating weekend on-call shift.

**The scheduling team is assigned the on-call phone and shifts on a rotating basis to ensure equitable coverage and smooth operations. **

Benefits:

1. SPTO - available after 90-days, up to 40 hours available in 12-month period

2. PTO benefits available after 1-year, increases each year

3. Eligibility for self-funded quarterly bonus plan - earn up to % of your annual salary, after 90-days

4. Insurance benefits: Health - basic MEC plan, vision, dental - employer paid for employee, after 90-days

5. Life ($25k covered by employer) more availability, short/long term disability - additional coverage available, after 90-days

6. Referral bonuses: Employee/Clients

7. Rewards and recognition program - earn points and redeem for gift cards, and more

8. On-call pay

9. Eligible for 401(k) employer match plan after 1-year

10. Option to purchase short or long-term disability insurance

Qualifications:

Flexibility and good time management skills a MUST
Minimum of one (1) year of documented related experience required
Ability to work from home; good internet and phone signal
Must be detailed orientated and have the ability to work with little supervision
Excellent organization, planning, and project management skills
Creative thinking skills required
Licensed driver with automobile that is insured in accordance with the organization’s requirements
Self-directing with the ability to work with little direct supervision
Demonstrate effective oral and written communication skills
Ability to express spoken and/or written ideas in English
Treats clients, staff and the public with courtesy, respect and presents a positive public image
Works as a team member
Ensures confidentiality and security of the client’s medical information
Knowledge of HIPPA and healthcare office regulations
Knowledge of caregiving tasks and scope of practice, a plus