About Us

At Destination Nissan, we pride ourselves on delivering exceptional customer service and a streamlined automotive experience. As a leading Kia dealership in the Capital Region, we are committed to excellence in everything we do—from sales and service to community involvement. We are currently looking for a motivated and detail-oriented Service Appointment Coordinator to join our growing team.

Position Summary

The Service Appointment Coordinator plays a key role in creating a seamless service experience for our customers. This position is responsible for handling inbound service calls, scheduling appointments, following up with customers, and supporting the service team with administrative tasks. The ideal candidate is organized, customer-focused, and able to thrive in a fast-paced environment.

Key Responsibilities

• Answer incoming service department calls in a professional and courteous manner
• Schedule service appointments accurately using our DMS and online booking tools
• Confirm and follow up on upcoming appointments via phone, email, or text
• Maintain appointment logs and daily scheduling reports
• Handle customer inquiries regarding service, maintenance, and recall information
• Provide an exceptional customer service experience at every touchpoint

Qualifications

• High school diploma or equivalent required
• Previous experience in customer service or automotive service preferred
• Strong verbal and written communication skills
• Proficient in Microsoft Office and comfortable using scheduling software
• Ability to multitask, stay organized, and maintain attention to detail
• Friendly, professional demeanor with a customer-first attitude
• Bilingual (English/Spanish) a plus, but not required

What We Offer

• Competitive hourly pay
• Paid training and opportunities for advancement
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee discounts on vehicle purchases and service

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Experience:

• Appointment scheduling: 1 year (Preferred)
• Automotive : 1 year (Preferred)

Ability to Commute:

• Albany, NY 12206 (Preferred)

Work Location: In person