About Job

About SPEAR Physical Therapy

SPEAR Physical Therapy is a premier provider of physical and occupational therapy services in the tri-state area. We're known for our award-winning "exSPEARience" - clinical excellence paired with 5-star customer service. At SPEAR, we're passionate about treating every patient like a close friend who just walked through our door.

Position Overview

We are seeking an experienced, dynamic Area Care Coordinator to lead and develop our Care Coordinator team across our New Jersey locations. In this role, you'll help support on-site teammates who directly impact our patients' experience, ensuring SPEAR's mission, vision, and values are upheld to deliver exceptional care.

Key Responsibilities

Team Leadership & Development

Provide on-site presence throughout assigned New Jersey area locations
Train, mentor, and develop Care Coordinators to deliver exceptional customer service
Coordinate coverage when necessary and provide direct support when needed
Conduct regular coaching conversations to align team performance with SPEAR's values
Participate in monthly staff meetings to review performance metrics and build team camaraderie

Operational Excellence

Monitor front office KPI performance to reach best practice standards
Ensure adherence to established workflows and best practices
Partner with regional and clinical leaders to identify opportunities and resolve issues
Conduct regular clinic audits and site visits to maintain quality standards
Analyze front desk dashboards and performance metrics

Patient Experience

Champion a culture of 5-star customer service across all locations
Oversee patient access initiatives and financial processes
Ensure seamless patient journey from first contact through treatment
Collaborate with clinical teams to create an exceptional patient experience

Requirements

Minimum 3 years of medical office experience

Experience with Electronic Medical Record (EMR) systems (Raintree experience strongly preferred)

Strong leadership skills with demonstrated ability to develop staffExcellent interpersonal and communication skills

Reliable transportation for daily travel between New Jersey locations

Bachelor's degree is preferred but not required with sufficient experience

Success FactorsThe ideal candidate will embody SPEAR's core values of Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork. You put people first and help teammates and patients become the best versions of themselves.

What We Offer

Competitive salary and benefits package

Professional development opportunitiesWork with a passionate team dedicated to improving patients' lives

Be part of a growing, award-winning healthcare organization

SPEAR Physical Therapy is an equal opportunity employer committed to diversity in the workplace.