About National Water Services

Since 1991, we have been dedicated to delivering the highest quality drinking water. Our first FreshPure® Waters system received an incredible response, and today, our water is available in premier natural and organic food stores and co-ops across the United States and Canada. At FreshPure® Waters, we proudly share your commitment to quality, sustainability, wellness, and environmental stewardship.

Overview

Looking for a long-term career opportunity in Santa Fe? Benefits? A steady job and a fun group of people to work with? FreshPure Waters is seeking a motivated person to join our team. We value our employees and offer competitive compensation, benefits, and opportunities for growth. The Regional Service Coordinator is responsible for working with a national network of contractors to provide troubleshooting and service needs for water filtration equipment in grocery stores.

Job Duties

• Manage assigned zone(s) and hiring needs to keep up with Service demands for our customers. This includes working with the HR department for recruiting.
• Provide initial orientation of service parameters including in-depth discussion and training on store equipment and processing equipment.
• Monitor services per contract agreement.
• Communicate in a professional and positive manner with contractors regarding regular and emergency services needed.
• Handle emergency calls and follow through.
• Provide phone technical support and troubleshooting.
• Maintain a service database and files.
• Order supplies for Service Technicians using current NWS ordering system and submit to shipping for fulfillment. Track shipments of parts and supplies.
• Customer service support (internal and external).
• Review and authorize contractor invoices for payment.
• Communicate with other department staff as necessary.
• Rotation of weekly/weekend On-Call.
• Work as a team to update Service Team job procedures at least annually in October.
• Other duties as assigned.

Requirements

• Solid and consistent work history
• Able to guide people over the phone
• Computer knowledge
• Great organizational skills
• Attention to detail
• Personable
• Knowledge of mechanical aptitude and basic plumbing and electrical preferred
• Skillful at problem solving and multitasking
• This role is the initial contact with clients, so people skills are a must.

Pay & Work Hours

• Compensation: $20 per hour, DOE
• Work Hours: Monday-Friday, 7:30am-4:pm , 9 paid holidays
• Employment Type: Hourly, full-time
• Benefits Package:
• 401(k) with match
• Dental
• Vision
• Health
• HSA with qualified plan
• Supplemental insurance
• Referral program
• Educational reimbursement
• Employee discounts

Additional Information

• Introductory interviews will be conducted via video conferencing platform.
• Second interview will be at location.
• Job offers are contingent on the results of a background check.
• Applicants must be 18 years of age or older to be considered for this position and eligible to work in the U.S.
• Please submit your resume with your application.