We're All Ears! Are you the voice we've been waiting for? Do you like talking on the phone? Are you a team player? Well then...

We are Looking for Patient Care Coordinator to join our expanding private Optometry practice in O'Fallon, MO. This person must be a positive and outgoing professional who has a deep passion for caring for patients. Experience is not required.

The key responsibility of the Patient Care Coordinator is to manage the first and last impression of the practice for all patients and guests. The Patient Service Representative will check-in and check-out patients and be responsible for collection of patient fees at time of service.

Job Responsibilities:

• Greeting all patients and guests to the practice
• Answering the telephone
• Scheduling appointments and maintaining a full appointment schedule
• Verify current personal information is correct in patients charts
• Appointment confirmation and recall reminders
• Reports to management/leadership on the status of appointment schedule
• Reports to management/leadership any patient challenges or complaints, likewise maintains and documents all patient testimonials
• Fax reports to doctors and scan them into patients chart
• Document patient charges for the visit into the chart and collect
• Collect patients payments via phone, and in person while they are checking out
• Verify insurance as needed

Competencies:

Team Player
As the Patient Care Coordinator, the team member must exhibit the ability to work well within the team environment, supporting all aspects of the practice and delivering on the patient experience.

Communication Skills
The Patient Care Coordinator must be able to effectively communicate with our patients all tests and charges. Communicating in a manner by which the patient understands technical terminology in their layman language is essential.

Pace of the Environment
Must be able to work at a fast pace. Effectively handling multiple tasks and patients at one time, while focusing on the individual patient experience. Attendance is a must because this position is key in the flow of the office.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift

Ability to Commute:

• O'Fallon, MO 63376 (Required)

Ability to Relocate:

• O'Fallon, MO 63376: Relocate before starting work (Required)

Work Location: In person