Benefits:

• 401(k)
• Opportunity for advancement
• Paid time off

JOB SUMMARY

The Care Coordinator is responsible for developing and managing the client care plan; creating extraordinary client experiences; and communicating with client, families, care partners and referral sources. Plays an integral role in interfacing with clients and families to ensure safe, appropriate, and meaningful care is provided. Serves as a mentor to caregivers and supports their care delivery. Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment. The core competencies for a Care Coordinator are Verbal Communication, Likeability, Customer Focus, Decision Making/Judgment, Organization, Passion, Listening, Resourcefulness, and Conflict Management.

ESSENTIAL FUNCTIONS

VERBAL COMMUNICATION

• Conducts client and family consultations and draws out client and family needs, routines and preferences related to their care plan.
• Effectively creates and communicates care plan with clients, families and caregivers.
• Responsible for training new caregivers and running monthly caregiver training.
• Ensures clients, families, office staff and care partners have the information they need to create an extraordinary client experience.

CUSTOMER FOCUS

• Manages Client Satisfaction program.
• Identifies and reports opportunities to improve the client experience.
• Supports on-call one day during the week (during the week).
• Conducts client quality calls and provides follow-up as needed to family members, caregivers and others.

LISTENING

• Actively listens to, and communicates with, new and existing clients, family members, care partners and referral sources to ensure the highest quality of service is being provided.
• Acknowledges, manages and investigates client and/or family complaints.

DECISION MAKING/JUDGMENT

• Maintains calm and offers sound guidance during emergencies.
• Completes home safety checks.
• Helps families understand how changes in condition affect the care needs of their loved one.
• Ensures a good client and caregiver match.
• Manages and Conducts caregiver Supervisory Visits.

ORGANIZATION

• Maintains complete, accurate and timely client records in WellSky (scheduling website).
• Maintains compliance with applicable laws and regulations and agency policies and procedures.
• Scheduling as needed, but not primary focus.

PASSION

• Educates clients, families, referral sources and care partners on the importance and power of person-centered care.
• Exhibits enthusiasm, charisma, excitement and a positive “can do” attitude toward creating an extraordinary client experience.

LIKEABILITY

• Conducts client introductory and supplemental visits on an as-needed basis.
• Mentors caregivers and positively communicates opportunities to improve the client experience.
• Minimizes caregiver turnover through effective mentoring, relationship building and communication skills with assigned caregivers.

CONFLICT MANAGEMENT

• Understands natural sources of conflict related to care within families, and then acts to prevent or soften the conflict.
• When a conflict emerges, effectively works through the conflict to its optimum outcome.
• Does not suppress, ignore or deny conflict, but seeks to serve as a mediator.

RESOURCEFULNESS

• Other general office and clerical functions.
• Other duties assigned by Operations Department.

EDUCATION / SKILLS / ABILITIES / AVAILABILITY

• High school graduate or equivalent with two years of caregiving experience or similar.

• Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills.
• Have a valid driver’s license and use of insured automobile.
• Knowledge of common medical terminology.

• Able to work independently, demonstrating sound judgment.

• Read, write, speak and understand English as needed for the job.

• Be available as required for on-call duty outside of normal office hours.

WORKING ENVIRONMENT

• Primarily works out of the local office.
• Friday – Tuesday 10:30 am to 6:30 pm.
• Saturdays and Sundays Partial remote day.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.