Job Summary: The Family Service Coordinator connects families with community resources, assists with community outreach and engages families in program-driven services/activities. The Family Service Coordinator provides individualized support through a family support plan, community resource referrals, potential home visits, and ensures successful enrollment in key services; flexible hours which includes some nights and weekends is required. This position reports to the Program Director. Specific responsibilities include, but are not limited to:

Responsibilities/Duties:

• Complete Family Resource Scale to assess family needs and help establish goals in identified service areas
• Assist families in development of a family support plan to complete established goals
• Refer and link families to appropriate community agencies and ensure necessary follow-up
• Provide families with referrals and follow-up via phone and in-person
• Assist families with completion of applications to community services and/or programs
• Make home visits for families enrolled in service if needed
• Assist in development and implementation of family support programming
• Orient new families to the program services and environment
• Coordinate and facilitate programming and events
• Assist in providing a warm greeting and engagement of neighborhood families into Layla’s house
• Maintain cooperative working relationship with co-workers, supervisors, families, partners and the community
• Maintain confidentiality of all information at all times
• Research available community resources
• Perform targeted outreach as needed
• Complete accurate and timely data collection to complete reporting requirements.
• Coordinate program’s compliance to contract, grant, accreditation and agency requirements.
• Attend staff meetings, on-going in-service training and reflective supervision as required.
• Participate on appropriate agency, department and community planning teams.
• Performs other related duties as assigned.

Qualifications/Requirements:

• Minimum Bachelor’s Degree in social work, human services, early childhood or related field.
• Minimum of 3 years’ experience working directly with families
• Communicate effectively both verbally and written in English and Spanish required.
• Experience making referrals and linking families to community services
• Experience in case management preferred
• Ability to work independently
• Ability to work some evenings and weekends.
• Professional, self-directed, follow-through on projects and prompt responsiveness to internal and external stakeholders.
• Good interpersonal skills, team-oriented, customer service focused enjoys working with others
• Strong verbal communication skills and demonstrated ability to write clearly and persuasively
• Proficiency in of Microsoft Word, Excel, Outlook, and PowerPoint.
• Ability to walk, stand, climb stairs, kneel, bend, reach, and manipulate objects; move materials up to 10 pounds on a regular basis; infrequently require moving materials weighing up to 40 pounds.
• Some travel around Hillsborough County required.
• Must be sensitive to the culturally diverse population Champions for Children serves.
• Must have a reliable car, active auto insurance, and valid Florida driver’s license
• Must be able to successfully complete a criminal background check, motor vehicle records check and drug screening.