About Us:

Premier Integrative Health (PIH) is a leading functional and integrative medical clinic in Kansas City. Our mission is to help patients "Find the cause, live the cure" through personalized root-cause healthcare. We are a collaborative, patient-focused team dedicated to empowering others on their journey to optimal wellness and real healing.

Job Summary:

We are seeking a compassionate, organized, and tech-savvy Patient Navigator to join our team. This full-time position plays a vital role in helping patients navigate their customized healing journey—from onboarding and education to labs, logistics, and ongoing support. The ideal candidate is empathetic, detail-oriented, and excited to be part of a mission-driven practice.

Responsibilities:

• Meet individually with patients after their initial doctor visit to review programs, payment options, and lab instructions.
• Provide ongoing support, education, and accountability throughout each patient’s care plan.
• Facilitate scheduling, paperwork completion, and lab follow-up.
• Educate patients on functional lab testing and guide them through the collection process.
• Monitor and respond to communication through the HIPAA-compliant patient portal.
• Track payments, manage payment plans, and help patients resolve logistical challenges.
• Assist with prescription refills, lab result tracking, and prior authorizations.
• Prepare welcome kits and set up new patients in practice systems.
• Maintain lab inventory and pricing; create and manage lab accounts.
• Support wellness services including PEMF therapy and IM injections.
• Collaborate with the front office and participate in community events and educational classes.

Qualifications:

• Strong interpersonal, written, and verbal communication skills.
• Empathetic and able to build trust with patients navigating complex health issues.
• Highly organized and detail-oriented; strong time and task management skills.
• Proficient in Google Workspace (Docs, Sheets, Drive), Zoom, and comfortable working on a Mac.
• Strong skills in Google Sheets or Excel for tracking data.
• Comfortable discussing financial options with professionalism and compassion.
• Critical thinker with a “figure-it-out” mindset.
• Able to work independently and collaboratively in a fast-paced environment.
• Previous experience in functional medicine, healthcare, or sales is a plus (not required).
• Willing to assist with front office duties, community events, and light office upkeep as needed.

Schedule:

• Full-Time: Monday–Friday, 8:45 AM – 5:15 PM
• Evenings: 1–2 per month for educational classes
• Weekends: 2–4 per year for wellness fairs and special events

Benefits:

• Work in a purpose-driven, patient-centered environment
• Collaborative and supportive team culture
• Opportunities for personal and professional growth
• Discounts on supplements and wellness services
• Participate in community health initiatives
• Paid time off (after 6 months)
• Paid sick time (after 6 months)
• Paid Holidays when the clinic is closed.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid sick time
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Administrative: 1 year (Preferred)
• Holistic medicine: 1 year (Preferred)

Language:

• English (Required)

Ability to Commute:

• North Kansas City, MO 64116 (Required)

Work Location: In person