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Customer Relationship Lead

Futrend Technology, Inc.
local_atm $70000 - $90000
Experience:
Avoidant Personality Disorder
ECT
Home Health/In-home

About Job

Customer Relationship Lead
 
Futrend Technology, Inc. is an innovative business and technology solutions provider. Our primary focus and core competencies are in Healthcare IT, Federal Financial Management, and Grants Management. We excel at providing customers with high-value solutions that support their missions and meet their most critical objectives and business needs. We provide full life-cycle IT services to Federal agencies with recognized excellence in complex real-time system integration and enterprise-wide system implementation.
 
 
Responsibilities
 
  • Customer Relationship Managers (CRMs) receive and review all Non-Break/Fix ServiceNow tickets, determine the best response for customer inquiries, and ensure all inquiries are tracked and responded to accordingly.
  • CRMs are also responsible for facilitating the IMAG review/recommendation and directing the new requests through existing defined processes (ex. Product evaluations, and/or organization Governance
 
Qualifications
Bachelor’s degree or five (5) years of experience in the field is required
The following certifications and skillset are preferred:
• Foundation Certificate in IT Service Management (ITIL) v3 or higher
• Project Leadership Certificate
• Project Management Professional (PMP) certificate


Compensation details: 70000-90000





PIbe0296f8c971-37645-37722496

Professional Field

professional badgeOther Behavioral, Mental, or Healthcare Field

Patient Focus

Diagnoses

Avoidant Personality Disorder

Therapeutic Approach

Methodologies

ECT

Practice Specifics

Settings

Home Health/In-home