Join a high-end, rapidly growing plastic surgery practice known for delivering refined, natural results in a luxury setting. We’re looking for a polished, professional, and sales-minded Patient Care Coordinator / Aesthetic Consultant to guide new patients from first inquiry to booked procedure with warmth, confidence, and sophistication. In this high-touch, consultative role, you will guide prospective clients through the decision-making process and confidently present premium treatment plans, surgical options, and service upgrades.

Key Responsibilities

• Be the first point of contact for prospective patients (phone, email, social, in-person)
• Educate patients on our procedures, surgeon expertise, and aesthetic philosophy
• Guide patients through the consultation process with empathy, clarity, and confidence
• Present treatment options and surgical plans in a compelling, concierge-style manner
• Comfortably present and sell high-value procedures and upsell complementary services, skincare, and post-op care options
• Cultivate strong relationships with patients, media contacts, VIPs, and high-profile clientele
• Manage scheduling, CRM updates, and follow-up communications
• Collaborate with clinical and marketing teams to provide a seamless 5-star experience
• Meet or exceed conversion, booking, and upsell targets
• Maintain accurate patient records and ensure all information is up-to-date.
• Assist in the coordination of patient care by collaborating with healthcare providers and support staff.

Ideal Candidate

• Experience in high-end customer service (plastic surgery, medical aesthetics, luxury sales, or high-end hospitality preferred)
• Highly polished, articulate, and poised — on the phone and in person
• Confident discussing premium-priced services with discerning clientele
• Goal-driven with a passion for patient satisfaction and personal performance
• Organized, self-motivated, and skilled at multitasking in a fast-paced environment
• Understanding of HIPAA compliance and patient confidentiality

Requirements

• 2+ years of relevant experience (consulting, medical sales, aesthetics, or similar)
• CRM/EMR software familiarity
• Exceptional communication skills
• Availability for occasional events, evenings, or weekend support if needed
• Neat, professional appearance and demeanor
• Detail-oriented and organized

Why Join Us?

• Work in a beautiful, high-end office with a renowned plastic surgeon
• Competitive salary + commission and performance bonuses
• Growth opportunities, ongoing training, and a positive, team-focused environment
• Employee perks including aesthetic treatments, product discounts, and more
• Part-time, flexible hybrid schedule with potential to grow to full-time position with benefits

Benefits

• Part-time position (with potential to grow to full-time position)
• Expected hours: 15 – 20 hrs per week
• Monday to Friday
• Hybrid (1-2 days in office)
• Flexible schedule/ Choose your own hours
• Starting pay: $25.00 - $30.00 per hour
• Commission & performance bonuses
• Employee discount

Apply Now
Submit your resume and a cover letter telling us why you’re the perfect fit. We can’t wait to meet you!

Job Type: Part-time

Pay: $25.00 - $30.00 per hour

Expected hours: No more than 30 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: Hybrid remote in Beverly Hills, CA 90211