Heart Care Clinic is a modern healthcare company with locations across Brooklyn. They take pride in offering the best healthcare solution to our patients, and that starts with their dedicated staff and team members. They are a strong, cohesive team that has a deep passion for helping others stay healthy. Heart Care is a highly innovative company that collaborates cross-functionally to be a leader in healthcare and change people’s lives with a focus in cardiology. Their main focus is patient centered care. Recently restructured and redeveloped, their mission is to keep not only patients happy but their employees as well! Heart Care is seeking a Patient Care Coordinator to join their organization.

Duties and Responsibilities

• Schedule and Confirm patient appointments with the assistance of CRM technology.
• Coordinating patient transportation to and from the facilities we represent.
• Communicate with patients via our auto-dialing system and through online chat
• Provide knowledgeable answers to patients’ questions by utilizing our CRM guide feature.
• Superior customer service skills.
• Excellent interpersonal, written, and oral communication skills.
• Communicate effectively between departments to meet patient needs/inquiries.
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
• Strong work ethic and self-starter, ability to effectively manage multiple priorities and adapt to change within a fast-paced call center.
• Resolve problems and handle client’s issues in a professional manner.
• Additional tasks as assigned

Requirements

• Superior customer service skills; Excellent interpersonal and communication skills with a “knack” for conflict resolution.
• Strong work ethic and a self-starter; Incredibly dependable, responsible and professional.
• Does not allow stressful situations to deter them from the task at hand
• Strives to prioritize patient needs - Treats patient services as a vocation and has an interest in expanding their career in this field.
• Maintains patient confidentiality at all times; comply with HIPAA and compliance guidelines established by the office.
• Outstanding organizational and multi-tasking skills.
• Bilingual - Fluent Spanish and English Speaking preferred

Job Types: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid sick time
• Paid time off
• Paid training

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you speak any languages besides English? If so, which ones?

Experience:

• Customer support: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Brooklyn, NY 11209 (Required)

Work Location: In person