About Job

Job Description

JOB SUMMARY: Responsible for daily function of front desk operations. Acts as a brand ambassador to new and existing patients; delivering personalized customer service to each patient. Drives oral surgery treatment sales by demonstrating a thorough understanding of practice offerings, and displays a curiosity about patient circumstances and their desired outcomes. Consistently demonstrates a positive attitude and works as a team player.

RESPONSIBILITIES INCLUDE:

Practice Operations

· Prepares and maintains patient charts, ensuring appropriate documentation

· Files patient reports, miscellaneous documents, and radiographs into patient charts and files

· Escorts patients to consultation rooms, ensuring they are comfortable

· Effectively manage surgeon’s schedule

Administrative Front Desk Operations

· Responsible for opening and closing office

· Fields, directs and/or manages incoming calls and patient questions

· Greets all patients

· Takes accurate messages and disseminates in a timely manner

· Schedules and confirms patient appointments

· Obtains/verifies demographic information and enters into various system databases/charts

· Checks-in patients, obtains copy of insurance cards, collects co-pays and fees

· Ensures proper documentation for payments collected

· Input treatment plans into practice management system and be able to discuss treatment plans/finances with patients

· Verify patient’s insurance benefits with insurance companies

· Review pre-operative and post-operative instructions with patients

· Answer patient questions

· Sends follow-up correspondence to patients and referral sources as required

· Directs outgoing/incoming faxes and distributes accordingly

· Maintains the integrity of the data entered into various office databases

· Manages inventory of all forms, brochures and educational materials; replenishes and stocks as needed

· Replenishes supply of product inventory as needed

Consultative/Sales

· Provides prospective patients with accurate and timely information about the surgeon and practice, as well as surgical procedures and what to expect for the consultation appointment

· Engages patients in discussions on tooth removal and subsequent replacement and makes recommendations accordingly

· Other duties as assigned

Required Skills

· Ability to adapt to changing environment and be a flexible/team player

· Ability to communicate effectively with patients, physicians, dentists, team members and vendors

· Ability to plan and look ahead

· Possesses keen attention to detail and excellent organizational skills

· Skilled in juggling multiple priorities in a real-time environment

· Communicates in a professional manner and exercises superior customer service skills

· Ability to maintain confidentiality of highly sensitive information

· Commitment to ethical conduct and doing what it takes to ensure that tasks are completed on time

QUALIFICATIONS: Experience in healthcare or a service-oriented business required. Preference will be given to applicants with a background in dental front office positions. Strong interpersonal and communications skills required.

Position hours are 8am-5pm. 5 days/week.

Must be able to work at both Sonoma and Napa locations.

Please email resume along with a cover letter explaining why you believe you would the best candidate for this position.

Job Type: Full-Time

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits: