About Job

Your Role: Ensuring a Pleasant Experience to Patients

The Patient Care Coordinator ensures a seamless and positive experience for patients at Shahid Dental Group. This role involves managing patient scheduling, coordinating treatment plans, handling patient communications, and assisting with billing and insurance claims. The Patient Care Coordinator works closely with clinical and administrative teams to ensure patients receive the best care and service.

Why Join Us?

Shahid Dental Group focuses on holistic patient care, combining advanced dental technology with a welcoming environment. We’re rapidly expanding and seek motivated, compassionate professionals ready to grow with us. Our team values continuous learning and offers opportunities for professional development and training. Enjoy competitive pay, a supportive, family-like atmosphere, and the chance to make a real difference in patients’ lives.

Essential Functions:

Serve as the primary point of contact for patients, ensuring a positive experience from appointment scheduling to post-treatment follow-up.
Coordinate patient care by managing appointments, treatment plans, and communication between clinical teams and patients.
Assist patients with understanding their treatment plans, costs, and payment options, ensuring clarity and satisfaction.
Facilitate patient check-ins check-outs and ensure all necessary forms and documentation are completed.
Manage patient records, maintaining accuracy and confidentiality in compliance with HIPAA regulations.
Assist with billing, insurance verification, and claims, providing patients with clear guidance on payment options.

Key Responsibilities:

Patient Management
Greet patients and assist with check-in and check-out processes, ensuring a smooth experience.
Coordinate and schedule patient appointments, follow-ups, and treatments.
Communicate with patients to confirm appointments and provide pre-treatment instructions.
Ensure patient records are up-to-date and accurate, including personal details, medical history, and insurance information.
Act as a liaison between patients and the clinical team, relay patient concerns or questions, and coordinate care.
Follow up with patients after procedures to check on their recovery and address any questions.
Treatment Coordination
Assist patients in understanding their treatment plans, explaining procedures, timelines, and expected outcomes.
Provide patients with detailed cost estimates, explaining insurance coverage and out-of-pocket expenses.
Facilitate communication between dentists, hygienists, and specialists to ensure seamless patient care.
Help patients navigate post-treatment care instructions and manage future treatment schedules.
Billing and Insurance
Verify patient insurance information and coordinate with insurance companies for pre-approvals or claims processing.
Assist patients with billing inquiries, explaining charges, payment options, and financing if needed.
Handle patient payments, process copays, and set up payment plans when applicable.
Track and follow up on outstanding patient balances and unpaid claims.
Administrative Support
Maintain an organized and efficient system for scheduling, record keeping, and patient communications.
Assist with front office duties such as answering phone calls, handling inquiries, and managing office supplies.
Ensure compliance with HIPAA regulations and office protocols for patient data confidentiality.
Work closely with office staff to ensure daily operations run smoothly and patient needs are met.

Education and Certification Requirements:

High school diploma or GED required; associate’s or bachelor’s degree in healthcare administration or related field preferred.
2+ years of experience in a patient care, customer service, or administrative role in a dental or medical office setting.
Knowledge of dental office procedures, patient scheduling, billing, and insurance.
Proficiency in dental practice management software and Microsoft Office Suite.
Strong interpersonal and communication skills, with the ability to build positive relationships with patients and staff.
Excellent organizational and multitasking skills, with attention to detail.
Ability to explain treatment plans, financial options, and insurance details clearly to patients.
Familiarity with HIPAA regulations and patient data management practices.

Key Competencies:

Patient-centered service
Communication and interpersonal skills
Organizational and time management skills
Financial and insurance acumen
Problem-solving and decision-making
Ability to work in a fast-paced environment

This job description is not intended to be all-inclusive. The Patient Care Coordinator may be required to perform other related duties as assigned to meet Shahid Dental Group's ongoing needs.

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits: