About Job

The Care Manager will be responsible for managing and developing all client services and business development for Senior Helpers within the community. Goals are but not limited to: retention of clients, managing the growth of hours from current clients, building the business within a community, implementing policies and process, education of programs Senior Helpers offers to facilities, positive customer service of the quality of services provided and having a positive impact on the morale of office staff.

This is a salaried position.

Reports to: Director of Care Management.

Primary Responsibilities (including, but not limited to):

Responsible for revenue growth, service quality, and all operational aspects of the caseload you are assigned.
Leads and motivates the team to specified revenue goals.
Liaison between internal staff members and the Senior Living Communities assigned.
Complete in-person care assessments and reassessments.
Develop client care plans with detailed information for care staff.
Build and maintain relationships with all employees on-site in the Senior Living Community.
Host and attend activities monthly within assigned communities.
Responsible for overseeing the Concierge Program provided to our clients. This includes management of caregivers and ensuring schedules are accurate.
Supervise and train caregivers to ensure they are delivering quality care.
Complete documentation of all interactions related to clients, referral sources, and caregivers in a timely fashion.
Communicate with providers such as skilled home care, private care managers, hospice, etc., as needed to ensure effective care communication.
Ability to identify the needs of clients and make referrals to other providers.
Attend care conferences as requested at skilled nursing facilities, assisted living facilities, and rehabs.
Represent Senior Helpers at networking events.
Other duties as assigned.

Qualifications:

Health care background is required.
Networking experience required.
Three years of related work experience required.
Bachelor’s degree preferred.
Previous home care experience preferred.
Must have exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment.
Must have excellent verbal communication skills and follow-up skills.
Ability to build rapport quickly.
Creative, innovative, and problem-solving ability.
Proficiency in Microsoft Word, Excel, and Outlook required.
Ability to work independently and as part of a team.