JOB TITLE: Patient Care Coordinator

STATUS: Non-exempt

SUPERVISE PEOPLE: No

REPORTS TO: Multi Site Manager

CLINICAL/NON-CLINICAL: Clinical

DEPARTMENT: Center

PRIMARY PURPOSE: Represent the company as the center’s first point of contact, greeting patients and key stakeholders upon entry into the center and via phone and digital communications. Accurately complete patient registration, insurance verification and patient collections. Drive a positive patient experience through execution of clinical and administrative duties

ESSENTIAL JOB DUTIES: Primarily accountable for specific functions and results. List by order of importance in descending order.
Not exhaustive and subject to change as necessary.

Describe Essential Functions

Patient Care Coordinator Duties

Approximately 80% of time:

• Greet patients upon entering the center.
• Register patients for visits carefully and efficiently.
• Verify patient insurance and collect patient payments accurately.
• Answer and route phone calls, taking and delivering messages as needed.
• Respond to and resolve patient questions and issues, as needed.
• Document patient information in the EMR accurately and completely.
• Direct patient throughput and flow in the waiting area, engaging in patient service recovery, as needed.

Center Operations

Approximately 15% of time:

• Organize office supplies at the front desk according to company best practice, restocking as needed.
• Ensure the cleanliness and appearance of the waiting area for patients.
• Complete daily procedure checklists.
• Maintain 100% compliance with company trainings and policies.
• Welcome new team members and provide support, as needed.
• Engage in local marketing and marketing events, as needed.
• Respond to and execute on email communications timely.

Additional Responsibilities/Cross-Training

Approximately 5%:

• Assist with intake duties when back-office staff are not available, including but not limited to:

a. Collecting vitals, physical stats, and medical history.

b. Performing point-of-care testing.

c. Retrieving lab and ancillary test results for review by provider.

d. Documenting any clinical services performed in the EMR.

e. Ensuring patients are roomed, examined, and discharged timely.

• Additional responsibilities as assigned.

EDUCATION, COMPETENCIES AND EXPERIENCE:

• High school diploma or equivalent (minimum required).
• Minimum of one (1) years’ experience working in a customer service setting, preferably in healthcare.
• Strong customer service skills with a friendly and positive/enthusiastic presentation.
• Strong attention to detail while maintaining a high level of organization.
• Ability to work effectively with multiple managers and key stakeholders in a fast-paced environment.
• Excellent interpersonal, communication, and diplomacy skills – team player who takes initiative and maintains a professional demeanor across all interactions.
• Fluency in Spanish, Bengali, Arabic, Creole, French, or Hindi a plus.

LICENSES:

• Licenses as required.

PHYSICAL DEMANDS:

Occasional (0-40%) / Frequent (41-71%) / Constant (72-100%)

• Occasional travel (within Brooklyn, Bronx and Queens) which may require walking distances, lifting, and carrying luggage and boxes (>25bs).
• Frequent lifting, bending, pulling, collating, and filing, some of which could be heavy (>15lbs).
• Constant computer work which may require repetitive motion, prolonged periods of sitting and sustained visual and mental applications and demands.

This job description is intended to convey information essential to understand the scope of the position. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the positions.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

ModernMD maintains a strong policy of equal opportunity in employment. It is our objective to recruit, hire, and retain the most qualified individuals without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other characteristic or status protected by applicable federal, state, or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and terminations.

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Gym membership
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• Weekends as needed

Application Question(s):

• Are you seeking FT or PT employment?

Language:

• Spanish (Preferred)
• Bengali (Preferred)
• Hindi (Preferred)

Ability to Commute:

• Brooklyn, NY 11208 (Required)

Ability to Relocate:

• Brooklyn, NY 11208: Relocate before starting work (Required)

Work Location: In person